Josh Head
Willow Bunch
Summary
Dynamic Shift Supervisor with proven expertise in cash handling and employee training at The Joint Cannabis. Adept at enhancing customer satisfaction through effective conflict resolution and strategic planning. Successfully managed inventory control and optimized staff allocation, ensuring smooth operations during peak hours while maintaining high service standards.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Supervisor
The Joint Cannabis
10.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed cash and credit card transactions accurately using POS software.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Built relationships with customers and managed accounts to drive revenue and profit.
Baker
Tim Hortons
07.2021 - 03.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
Education
GED -
Bernard Constant Community School
James Smith05-2024
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Safety awareness
- Conflict resolution techniques
- Schedule management
- Inventory control
- Cash handling expertise
- Customer-oriented
- Inventory management
- Scheduling coordination
- Strategic planning
Languages
English
Professional Working
Certification
Canasell
Timeline
Shift Supervisor
The Joint Cannabis
10.2024 - Current
Baker
Tim Hortons
07.2021 - 03.2024
GED -
Bernard Constant Community School
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