Joyce Abegail Mejia
Saskatoon
Summary
Dynamic Assistant Manager at Little Caesars Pizza with proven expertise in inventory management and exceptional customer service. Enhanced repeat customer visits through effective problem-solving and team leadership. Skilled in cash handling and financial reporting, consistently maintaining accuracy and efficiency in a fast-paced environment. Adaptable and committed to fostering a positive experience.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
06.2016 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the food counter.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Greeted customers with smile and provided helpful suggestions.
- Followed strict sanitation procedures to maintain a safe and hygienic foodservice environment.
- Displayed strong multitasking abilities while managing multiple orders simultaneously during busy periods without compromising quality or efficiency.
- Assisted in inventory management, ensuring adequate stock levels to meet customer demand.
- Receiving and organizing deliveries using FIFO.
- Reconciled cash drawer and corrected any errors.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Handled cash transactions accurately, contributing to overall financial accountability.
- Addressed customer inquiries and concerns promptly, demonstrating excellent problem-solving skills.
- Increased repeat customer visits with friendly and efficient service.
- Assisted in training new staff, ensuring they met service and quality standards.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Bookkeeper
Specklebelly's/Hooters
06.2022 - 07.2023
- Emptying & counting each V.L.T. machine. Balance bar floats, restaurant floats, off-sale floats and V.L.T. safe from previous day and re-making floats for the day. Print daily/weekly reports. Inventory counts, reconciliation and entering
information into spreadsheets. Knowledge of cash and inventory shortages and
overages and investigating when they occur. - Perform cash replenishment in ATMs, including counting and verifying cash, and reconciling transactions. Maintain logs of cash deposited, withdrawn, and ATM servicing details.
- Balancing staffs cash and card transactions. Checking any duplicate receipts.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Prepared written materials and electronic financial data to document activities, provide references and convey information.
- Input data into spreadsheets and databases.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Maintain accurate and up-to-date financial records, including recording all income, expenses, sales revenue, invoices, and payments.
Food Counter Attendant
Dairy Queen Grill & Chill
10.2018 - 08.2019
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Assisted with bussing tables and cleaning up spills.
- Processed payments for orders and provided customers with change.
- Adapted to menu changes quickly, learning new recipes and preparation methods.
- Facilitated smooth operation during rush hours by multitasking efficiently.
- Streamlined ordering process, reducing wait times for customers.
- Utilized strong communication skills to relay complex orders effectively between front-of-house staff and kitchen personnel.
- Consistently met or exceeded performance goals related to speed of service, order accuracy, and customer satisfaction ratings.
Food Counter Attendant
Dairy Queen Grill & Chill
04.2013 - 06.2016
- Managed multiple tasks in high-volume environment.
- Maintained a clean and organized workspace, ensuring a positive experience for customers.
- Assisted customers with information regarding menu offerings and nutrition information.
- Cleaned and maintained dining area and condiment stations.
- Promoted special menu items, resulting in increased sales of featured dishes.
- Processed customer orders and accurately entered into order system.
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Increased repeat customer visits with friendly and efficient service.
Education
Accounting
University of Saskatchewan
Saskatoon, SKSkills
- Inventory management
- Cash handling
- Schedule oversight
- Computer Skills (Microsoft office expertise)
- Multitasking and organization
- Strategic thinking
- Adaptability and flexibility
- Customer service and satisfaction
- Financial reporting
- Data entry
- Time management
- Quality control
- Effective communication
- Team leadership
- Problem-solving
- Staff training and development
Timeline
Bookkeeper
Specklebelly's/Hooters
06.2022 - 07.2023
Food Counter Attendant
Dairy Queen Grill & Chill
10.2018 - 08.2019
Assistant Manager
Little Caesars Pizza
06.2016 - Current
Food Counter Attendant
Dairy Queen Grill & Chill
04.2013 - 06.2016
Accounting
University of Saskatchewan
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