Jozef Gál
Project/Delivery Manager, Process Owner
Prague
Summary
Experienced Project/Delivery Manager & Process Owner with a demonstrated history of working in various IT departments. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Project Manager
Aevi
Prague
05.2022 - 01.2023
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed to lead strong project team with excellent teamwork and satisfied members
Delivery Manager
Aevi
Prague
07.2021 - 04.2022
- Planning and execution/management of Change Requests for one of company's valued customers
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Planning, coordination and management of QA activities for same customer
- Serving as point of contact between customer and DEV/QA teams
- Frequent reporting to and communication with customer, leadership of weekly conference calls
Service Delivery Manager/Agile Product Owner
nanguTV, a.s.
Prague
01.2021 - 04.2021
- IT Service Delivery Management for two of company's international customers + Product
- SDM duties included standard (IT) project management & execution of IT delivery requests
- PO duties included analysis/classification of (all of company's) customer requests and prioritization/task distribution to FE team.
- Attended staff and client meetings and served as liaison to manage operations for account.
Delivery Manager
Tatra banka
Bratislava
04.2019 - 11.2020
- Responsible for successful execution of various (mixture of 100% internal resources and 50% internal, 50% external resources) software deliveries and/or IT projects
- This entailed: assembly of core project team and its leadership, communication with all parties/stakeholders, negotiation with external vendors, participation in
- TB internal Change, Release and Deployment Management, overseeing of successful project delivery/deployment across environments, post implementation phase, communication to business stakeholders, weekly to bi-weekly presentations/status reports
- Leading team's education/on boarding of newcomers and maintain team's "cookbook".
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Transition & Transformation Manager
Diebold Nixdorf
Prague
04.2016 - 06.2018
- Customers from retail & banking sectors - worked with two big international customers ("projects"), second of which managed from start (buildup of Infrastructure) to near-finish (until relocation of Transition team from Prague to Košice), from early 2017 until June 2018
- Managed internal and external client-facing relationships through transitional periods.
- Identified impacted parties, business partners and resources required for planned changes.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Resolved staff conflicts and identified potential areas of improvement.
- Generated reports for IT project progress and performance.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
Service Delivery Manager
T-Mobile
Prague
10.2014 - 03.2016
- Ensured smooth coordination of IT delivery and implementation of new services in cooperation with other (IT/Technology) departments
- Coordination of relevant departments/teams involved with delivery of service (mainly for internal projects).
- Organization and leadership of meetings for core and extended teams within project/delivery. Cooperation with Project Managers, Solution Designers, IT Architects, etc.
- Solution of problems within Problem Management through all parts of problem's phase (registration, analysis, solution, closure).
- Attended staff and client meetings and served as liaison to manage operations for account.
Process Owner
Hewlett-Packard
Bratislava
09.2011 - 05.2014
- Documentation, administration and constant improvement of global ITSM processes within Release Management, according to standards and directives of ITIL v3
- Organization and leadership of operational conference calls with HP employees from all around world - 25 to 35 people - who were members of virtual global team "RTPA - Release to Production Acceptance" team
- Draft, design and creation of "live" SharePoint-based environment/interface that handled all requests for RTPA process; technical and operational support of automatic email notification system (built within SharePoint Portal)
- Creation of various training material, such as video tutorials, step-by-step audio guidance, documentation
- Leadership of monthly and quarterly review meetings in Bratislava with high management attendance
- Contact person for RTPA process for whole world
- Complete monthly, quarterly and yearly reports and process improvement results
- Frequent collaboration with members of GSM Business and Quality team, preparation of agenda for monthly team meetings, standing-in for other process owners in time of their absence.
Education
High School Diploma -
Gymnázium Sv. Vincenta De Paul
Bratislava, Slovakia 04.2003 - 04.2007
Skills
Customer Service Operationsundefined
Certification
PRINCE2 Foundation Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Aevi
05.2022 - 01.2023
Delivery Manager
Aevi
07.2021 - 04.2022
Service Delivery Manager/Agile Product Owner
nanguTV, a.s.
01.2021 - 04.2021
Delivery Manager
Tatra banka
04.2019 - 11.2020
Transition & Transformation Manager
Diebold Nixdorf
04.2016 - 06.2018
PRINCE2 Foundation Certification
07-2015
Service Delivery Manager
T-Mobile
10.2014 - 03.2016
ITIL v3 Foundation Certification
03-2012
Process Owner
Hewlett-Packard
09.2011 - 05.2014
High School Diploma -
Gymnázium Sv. Vincenta De Paul
04.2003 - 04.2007
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