Jozef Gál
Project/Delivery Manager, Process Owner
Prague
Summary
Experienced Project/Delivery Manager & Process Owner with a demonstrated history of working in various IT departments. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Project Manager
Aevi
Prague
05.2022 - 01.2023
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Maintained open communication by presenting regular updates on project status to customers.
- Managed to lead strong project team with excellent teamwork and satisfied members
Delivery Manager
Aevi
Prague
07.2021 - 04.2022
- Planning and execution/management of Change Requests for one of company's valued customers
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
- Planning, coordination and management of QA activities for same customer
- Serving as point of contact between customer and DEV/QA teams
- Frequent reporting to and communication with customer, leadership of weekly conference calls
Service Delivery Manager/Agile Product Owner
nanguTV, a.s.
Prague
01.2021 - 04.2021
- IT Service Delivery Management for two of company's international customers + Product
- SDM duties included standard (IT) project management & execution of IT delivery requests
- PO duties included analysis/classification of (all of company's) customer requests and prioritization/task distribution to FE team.
- Attended staff and client meetings and served as liaison to manage operations for account.
Delivery Manager
Tatra banka
Bratislava
04.2019 - 11.2020
- Responsible for successful execution of various (mixture of 100% internal resources and 50% internal, 50% external resources) software deliveries and/or IT projects
- This entailed: assembly of core project team and its leadership, communication with all parties/stakeholders, negotiation with external vendors, participation in
- TB internal Change, Release and Deployment Management, overseeing of successful project delivery/deployment across environments, post implementation phase, communication to business stakeholders, weekly to bi-weekly presentations/status reports
- Leading team's education/on boarding of newcomers and maintain team's "cookbook".
- Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Transition & Transformation Manager
Diebold Nixdorf
Prague
04.2016 - 06.2018
- Customers from retail & banking sectors - worked with two big international customers ("projects"), second of which managed from start (buildup of Infrastructure) to near-finish (until relocation of Transition team from Prague to Košice), from early 2017 until June 2018
- Managed internal and external client-facing relationships through transitional periods.
- Identified impacted parties, business partners and resources required for planned changes.
- Led cross-functional teams to successfully complete IT projects.
- Communicated project updates to stakeholders at all levels.
- Resolved staff conflicts and identified potential areas of improvement.
- Generated reports for IT project progress and performance.
- Updated customers and senior leaders on progress and roadblocks.
- Partnered with project team members to identify and quickly address problems.
Service Delivery Manager
T-Mobile
Prague
10.2014 - 03.2016
- Ensured smooth coordination of IT delivery and implementation of new services in cooperation with other (IT/Technology) departments
- Coordination of relevant departments/teams involved with delivery of service (mainly for internal projects).
- Organization and leadership of meetings for core and extended teams within project/delivery. Cooperation with Project Managers, Solution Designers, IT Architects, etc.
- Solution of problems within Problem Management through all parts of problem's phase (registration, analysis, solution, closure).
- Attended staff and client meetings and served as liaison to manage operations for account.
Process Owner
Hewlett-Packard
Bratislava
09.2011 - 05.2014
- Documentation, administration and constant improvement of global ITSM processes within Release Management, according to standards and directives of ITIL v3
- Organization and leadership of operational conference calls with HP employees from all around world - 25 to 35 people - who were members of virtual global team "RTPA - Release to Production Acceptance" team
- Draft, design and creation of "live" SharePoint-based environment/interface that handled all requests for RTPA process; technical and operational support of automatic email notification system (built within SharePoint Portal)
- Creation of various training material, such as video tutorials, step-by-step audio guidance, documentation
- Leadership of monthly and quarterly review meetings in Bratislava with high management attendance
- Contact person for RTPA process for whole world
- Complete monthly, quarterly and yearly reports and process improvement results
- Frequent collaboration with members of GSM Business and Quality team, preparation of agenda for monthly team meetings, standing-in for other process owners in time of their absence.
Education
High School Diploma -
Gymnázium Sv. Vincenta De Paul
Bratislava, Slovakia 04.2003 - 04.2007
Skills
Customer Service OperationsProject Management Office (PMO)TroubleshootingCustomer ExperienceCoachingResource Allocation
Client relationship management
Project creation
Operations support
Training and coaching
Active listening and communication
Continuous Improvement
Documentation
Certification
PRINCE2 Foundation Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Project Manager
Aevi
05.2022 - 01.2023
Delivery Manager
Aevi
07.2021 - 04.2022
Service Delivery Manager/Agile Product Owner
nanguTV, a.s.
01.2021 - 04.2021
Delivery Manager
Tatra banka
04.2019 - 11.2020
Transition & Transformation Manager
Diebold Nixdorf
04.2016 - 06.2018
PRINCE2 Foundation Certification
07-2015
Service Delivery Manager
T-Mobile
10.2014 - 03.2016
ITIL v3 Foundation Certification
03-2012
Process Owner
Hewlett-Packard
09.2011 - 05.2014
High School Diploma -
Gymnázium Sv. Vincenta De Paul
04.2003 - 04.2007