Juliet Nelson
Melfort
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Ridge Brewing Company. Proven ability to enhance guest experiences and manage cash transactions accurately. Recognized for implementing effective training programs and optimizing supply chain efficiency, fostering a positive and productive work environment.
Overview
20
20
years of professional experience
Work History
Server
Freddy's Brew Pub
01.2013 - 07.2025
- Delivered exceptional customer service, ensuring high satisfaction and repeat business.
- Managed multiple tables efficiently, maintaining attention to detail during peak hours.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new servers on menu items, service standards, and operational procedures.
- Implemented suggestions for improving workflow and enhancing guest experiences.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Restaurant Server
Pheasant & Quail Pub
12.2011 - 12.2012
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Restaurant Manager
Ridge Brewing Company
05.2005 - 10.2011
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Developed and implemented training programs to enhance staff performance and customer service.
- Managed inventory control systems, reducing waste and optimizing supply chain efficiency.
- Analyzed sales reports to identify trends and adjust menu offerings accordingly.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Education
Associate of Arts - Education
Okanagan College
Penticton, BC06-2003
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Professional appearance
- Cleanliness standards
- Safe food handling
- Supply restocking
- Order accuracy
- Point of sale operation
Timeline
Server
Freddy's Brew Pub
01.2013 - 07.2025
Restaurant Server
Pheasant & Quail Pub
12.2011 - 12.2012
Restaurant Manager
Ridge Brewing Company
05.2005 - 10.2011
Associate of Arts - Education
Okanagan College