Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juliet Nelson

Melfort

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Ridge Brewing Company. Proven ability to enhance guest experiences and manage cash transactions accurately. Recognized for implementing effective training programs and optimizing supply chain efficiency, fostering a positive and productive work environment.

Overview

20
20
years of professional experience

Work History

Server

Freddy's Brew Pub
01.2013 - 07.2025
  • Delivered exceptional customer service, ensuring high satisfaction and repeat business.
  • Managed multiple tables efficiently, maintaining attention to detail during peak hours.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Implemented suggestions for improving workflow and enhancing guest experiences.
  • Resolved customer complaints promptly, fostering positive relationships and loyalty.

Restaurant Server

Pheasant & Quail Pub
12.2011 - 12.2012
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Elevated the guest experience by anticipating their needs proactively throughout their visit.

Restaurant Manager

Ridge Brewing Company
05.2005 - 10.2011
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Developed and implemented training programs to enhance staff performance and customer service.
  • Managed inventory control systems, reducing waste and optimizing supply chain efficiency.
  • Analyzed sales reports to identify trends and adjust menu offerings accordingly.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.

Education

Associate of Arts - Education

Okanagan College
Penticton, BC
06-2003

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Cleanliness standards
  • Safe food handling
  • Supply restocking
  • Order accuracy
  • Point of sale operation

Timeline

Server

Freddy's Brew Pub
01.2013 - 07.2025

Restaurant Server

Pheasant & Quail Pub
12.2011 - 12.2012

Restaurant Manager

Ridge Brewing Company
05.2005 - 10.2011

Associate of Arts - Education

Okanagan College
Juliet Nelson