Kakshil Patel
Davidson
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Davidson Esso Travel Plaza And Gift Store
07.2022 - Current
- Manage opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Receive and keep track of fuel sales and deliveries by regularly generating necessary paperwork and data entry.
- Enhance store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Deal with vendors and representatives on a daily basis through phone, emails and in-store visits.
- Assist the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentor new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervise and evaluate staff to help improve skills, achieve daily objectives, and attain advancement.
- Process payments for credit and debit cards and returned proper change for cash transactions.
- Streamline inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolve escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconcile daily sales transactions to balance and log day-to-day revenue.
- Coach sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provide support to store manager in budgeting processes, helping maintain financial stability for the business.
- Deliver consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborate with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Manage cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Supervisor
Tim Hortons
07.2022 - Current
- Monitor, plan and observe the day-to-day activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Complete daily opening and closing procedures/checklists in accordance with company policies.
- Transfer supplies and equipment between storage and work areas.
- Resolve customer complaints in a manner consistent with policy and with customer satisfaction in mind.
- Practice excellent food safety and sanitation practices and comply with all H&S standards.
- Coach, mentor and discipline employees as required.
- Receive and place products along with performing monthly inventory.
- Respond to guest injuries and property damage, complete reports and record timely.
Warehouse Associate
National Tire Distributors
09.2021 - 07.2022
- Prepared orders for shipment by picking, packing, and labeling.
- Performed inventory control, such as counting, and stocking.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected tires and other products for defects and damages and notified vendors.
- Examined incoming and outgoing shipments
- Organized warehouse space.
- Received unloaded and placed incoming inventory items appropriately.
- Check, verify and fill customer invoices.
Overnight Fulfillment Associate
Walmart East
12.2020 - 09.2021
- Stocked merchandise on the correct counter in the correct space according to the label or instructions ensuring stability.
- Participated in regular overnight team meetings, discussing strategies for improving efficiency and addressing any challenges encountered.
- Enhanced customer satisfaction by efficiently restocking shelves and organizing merchandise displays.
- Demonstrated attention to detail when arranging products according to planograms, ensuring accurate placement of items on shelves.
- Expedited product availability by unloading delivery trucks and sorting items accurately for stocking.
- Filled floorplans and modular with correct merchandise and secured heavy display items
- Disposed of trash/boxes.
- Zoned the department(s).
Car Wash Manager
Detailz Spa, Car Wash
01.2020 - 05.2021
- Monitored the availability of Detailers and inform the Sales Manager on absences or delays.
- Used internal detail orders and pre-delivery inspections/checks to help reach production goals and complete internal work in a timely manner.
- Identified and communicated opportunities to enhance workshop productivity and efficiency to Service Management.
- Inspect finished product thoroughly and report any discrepancies to the Sales Manager prior to vehicle delivery.
- Provided ongoing guidance to team members on proper techniques for washing various vehicle types, ensuring consistent service quality across all jobs.
- Analyzed sales trends to identify opportunities for upselling additional services or offering promotional discounts.
- Oversaw regular equipment inspections, identifying necessary repairs or replacements before they impacted operations or safety risks emerged.
- Promoted exceptional customer service, addressing complaints promptly and ensuring repeat business from satisfied clients.
- Reduced wait times for customers by streamlining service workflows and improving equipment maintenance schedules.
Education
Professional Certificate - Project Management
Google Certificates
07.2024
Diploma - Business Administration
University Of Regina
April 2022
Skills
- Effective communication, interpersonal and cash-handling skills
- Quick thinking and Problem-Solving skills
- Store organization and Attention to detail skills
- Positive attitude
- Team Building and Leadership skills
- Self-motivated and possess a strong desire to succeed and meet goals
- Ability to interact with different age group people
- Highly experienced in retail sales and customer service
- Highly experienced in operations management and inventory management
- Physically fit to work for extra hours
- Able to work with the internet, Microsoft Word, Excel and PowerPoint
Timeline
Assistant Store Manager
Davidson Esso Travel Plaza And Gift Store
07.2022 - Current
Supervisor
Tim Hortons
07.2022 - Current
Warehouse Associate
National Tire Distributors
09.2021 - 07.2022
Overnight Fulfillment Associate
Walmart East
12.2020 - 09.2021
Car Wash Manager
Detailz Spa, Car Wash
01.2020 - 05.2021
Professional Certificate - Project Management
Google Certificates
Diploma - Business Administration
University Of Regina
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