Kamil Valko
Service Engagement Analyst
Summary
Analytical and collaborative B2B professional with subject matter expertise in supply chain and forecasting systems. Experienced in driving operational efficiency, system enhancements, and data-informed decision-making. Skilled in identifying improvement opportunities through cross-functional collaboration and translating complex data into clear business insights. Supported large-scale initiatives including system upgrades, acquisitions, and service program rollouts, with a focus on continuity, alignment, and long-term value.
Overview
22
22
years of professional experience
Work History
Service Engagement Analyst
ON Semiconductor Slovakia
04.2022 - 04.2025
- Partnered with diverse departmental teams to identify opportunities for process improvement and increased efficiency.
- Directed the implementation and continuous enhancement of EDI and service programs, coordinating efforts across multiple departments to boost customer satisfaction and market share.
- Collaborated with cross-functional teams on corporate projects - Order Management, FMS Upgrade, Goldmine.
- Contributed to multiple acquisitions by supporting operational integration, aligning processes, and ensuring continuity across systems and teams.
- Provided subject matter expertise in supply chain and forecast management systems (FMS), including configuration, troubleshooting, and process optimization.
Service Engagement Analyst Regional Team Leader
ON Semiconductor Slovakia
08.2019 - 04.2022
- Led and supported a regional team (EMEA) of B2B Analysts, driving performance, development, and cross-functional collaboration.
- Oversaw the implementation and optimization of EDI and service programs to meet evolving customer needs and strengthen market position.
- Directed Forecast Management System (FMS) activities, including configuration management, software/report enhancements, and global coordination.
- Partnered with IT, logistics, and sales teams to resolve complex issues, align service strategies, and ensure seamless customer integration.
- Contributed to strategic planning and decision-making through data analysis, performance metrics, and participation in industry initiatives.
Service Engagement Analyst
ON Semiconductor Slovakia
05.2011 - 08.2019
- Partnered with diverse departmental teams to identify opportunities for process improvement and increased efficiency.
- Directed the implementation and continuous enhancement of EDI and service programs, coordinating efforts across multiple departments to boost customer satisfaction and market share.
- Collaborated with cross-functional teams on corporate projects - Order Management, FMS Upgrade, Goldmine.
- Contributed to multiple acquisitions by supporting operational integration, aligning processes, and ensuring continuity across systems and teams.
- Provided subject matter expertise in supply chain and forecast management systems (FMS), including configuration, troubleshooting, and process optimization.
Service Program Regional Manager
ON Semiconductor Slovakia
12.2009 - 05.2011
- Led and coached the Service Program team (AMR region), managing performance and ensuring alignment with Regional Customer Service objectives.
- Established and enforced global standards for service program processes, reporting formats, and key metrics to ensure consistency in inventory monitoring.
- Partnered with Sales and B2B to drive program implementation, engagement activities, and robust business case development for profitability gains.
- Oversaw continuous improvement initiatives, system configuration management, and delivery of program metrics and feedback to senior management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Team Leader
ON Semiconductor Slovakia
12.2006 - 12.2009
- Acted as a working team lead, balancing leadership duties with direct customer service responsibilities to maintain high service standards.
- Led and supported a team of Customer Service Representatives, ensuring performance aligned with departmental goals and providing day-to-day guidance.
- Managed customer escalations, backlog issues, and line-down situations, ensuring timely resolution and customer satisfaction.
- Delivered customer service metrics and feedback to management, contributing to strategic improvements and customer experience optimization.
Service Program Team Leader
ON Semiconductor Slovakia
07.2004 - 12.2006
- Led and coached a team of Service Program Analysts as a working team lead, managing performance and ensuring alignment with Service Program Manager objectives.
- Standardized global processes, reporting formats, and KPIs to ensure consistent monitoring and maintenance of inventory service programs.
- Provided program metrics, feedback, and led business reviews with management, customers, and 3PL providers to support data‑driven decision‑making.
Service Program Analyst
ON Semiconductor Slovakia
04.2003 - 07.2004
- Managed end-to-end order processes
- Served as primary interface for customer communication and built strong relationships with sales and key accounts.
- Drove delivery improvements through shipment follow‑up, tracking, and proactive coordination of supply‑chain disruptions, acting as escalation point for issues.
- Advocated for customers by initiating escalations, reviewing forecasts, proactively managed inventory by analyzing early warning, overstock and no sale reports.
Education
Master of Arts - British And American Studies
Prešov University
Prešov, Slovakia 04.2001 -
Skills
MS Excel
MS PowerPoint
Data Analysis
Reporting tools - QlikView, Tableau
EDI (Electronic Data Interchange) Systems
Process improvements
System Upgrades & Transitions
Cross-functional collaboration
Supply Chain
Timeline
Service Engagement Analyst
ON Semiconductor Slovakia
04.2022 - 04.2025
Service Engagement Analyst Regional Team Leader
ON Semiconductor Slovakia
08.2019 - 04.2022
Service Engagement Analyst
ON Semiconductor Slovakia
05.2011 - 08.2019
Service Program Regional Manager
ON Semiconductor Slovakia
12.2009 - 05.2011
Customer Service Team Leader
ON Semiconductor Slovakia
12.2006 - 12.2009
Service Program Team Leader
ON Semiconductor Slovakia
07.2004 - 12.2006
Service Program Analyst
ON Semiconductor Slovakia
04.2003 - 07.2004
Master of Arts - British And American Studies
Prešov University
04.2001 -
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