Karol Kozák
Bratislava
Summary
Creative Manager with Business Analytics background with more than 10 years of practice and demonstrated accomplishments in the medical device industry. Leader with a people oriented mindset, skilled in People Management, BI Tools , Project and Resource Management, Reporting and Analytics solutions delivery, database administration and data modelling practices. Let me bring value to your organization from day one!
Overview
17
17
years of professional experience
Work History
Manager of Reporting & Analytics
Medtronic
11.2017 - 08.2023
- Successfully led the roll out more than 30 reporting solutions
- Developed a joint strategy for Business Analytics and Reports Development
- Translated complex technical solutions into easy to understand business cases for internal clients and customers
- Integrated third-party analytics solutions into ongoing projects - deployment of a global forecasting tool with a fully optimized reporting solution.
- Portfolio Optimization: Redesigned more than 20 manual reporting solutions to fully automated reporting services
- Partnered with key stakeholders and senior leadership team (VP, director level, management level) to provide the highest quality of service in alignment with strategic business objectives
- Built a strong team recognized with a global footprint in an organization of more than 800 people
- Personally onboarded and trained new team members
- Developed a tailored career development plan for each team member
- Analyzed data to identify root causes of problems and recommend quick corrective actions
- Created dashboards to monitor and track key performance indicators
- Generated ad-hoc reports to evaluate specific business requirements.
BA (Supervisor) Reporting & Analytics
Medtronic
09.2012 - 11.2017
- Created custom dashboards and interfaces designed specifically to suit customer needs and priorities for optimal performance.
- Project portfolio oversight: primary responsibility for reporting solutions deployed
- Designed scenarios for automations and improvements across the whole reporting portfolio
- Translated complex business objectives into actionable steps to build custom tailored reporting solutions
- Integrated analytics solutions into ongoing projects globally
- As of October 2016 formally led the team as Supervisor
Customer Service Representative
IBM ISC
09.2006 - 03.2012
- Experience in various customer service roles including ordering, invoicing, delivery scheduling and managing customer expectations
- Experience with 3rd party OEM devices (CISCO)
- Managed a business transformation project when IBM sold the entire printer business operating in more than 25 different countries
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
Education
BBA - Business Administration
Comenius University - Faculty of Management
Bratislava05.2014
High School Diploma -
Evangelical Lyceum
Bratislava05.2006
Skills
- Business Strategy
- Team Management
- Tibco Spotfire & Power BI
- SQL
- Python
- Budget and resource management
- Teamwork and collaboration
- Coaching and Mentoring
Languages
Slovak
Native language
English
Proficient
C2
German
Elementary
A2
Timeline
Manager of Reporting & Analytics
Medtronic
11.2017 - 08.2023
BA (Supervisor) Reporting & Analytics
Medtronic
09.2012 - 11.2017
Customer Service Representative
IBM ISC
09.2006 - 03.2012
BBA - Business Administration
Comenius University - Faculty of Management
High School Diploma -
Evangelical Lyceum
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