Katarina Gacikova
Košice,KI
Summary
Dynamic IT leader with a proven track record at Deutsche Telekom IT Solutions, excelling in team leadership and process optimization. Spearheaded proactive monitoring for 35,000 systems, enhancing operational efficiency. Skilled in network and monitoring management and fostering strong customer relationships, driving continuous improvement and high-performance environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Squad Leader – Monitoring Services
Deutsche Telekom IT Solutions Slovakia
Košice
12.2022 - Current
- Led international team managing monitoring for ~35,000 systems.
- Oversaw operations for Windows/Linux servers, databases, ESX hosts, and network devices.
- Partnered with global teams to align strategy, delivery, and continuous improvement.
- Delivered proactive monitoring and early issue detection using advanced tools.
- Provided mentoring, training, and performance feedback.
- Actively participated in customer workshops and maintained department knowledge base.
Head of DCLAN International Team
T-Systems Slovakia s.r.o.
Slovakia
07.2016 - 09.2017
- Managed teams in Slovakia, Hungary, and Malaysia supporting international data centers.
- Delivered network setups for clients such as Shell, FrieslandCampina, and Zuellig Pharma.
- Ensured high availability and performance of virtual and classic platform environments.
Process Expert / Junior Process Specialist
T-Systems Slovakia s.r.o.
Slovakia
03.2012 - 07.2016
- Owned Incident, Change, Problem, and Event Management processes.
- Trained staff and led initiatives for continual service improvement.
- Created documentation, KPI analysis, and process reporting for major clients (Shell, Philips).
- Coordinated process-related projects and internal communities.
Assistant Manager
Energo Controls Cassovia
Košice
01.2009 - 01.2011
- Handled client orders, quotations, correspondence, and business documentation.
- Managed customer communications and internal administrative processes.
Receptionist / Administrative Assistant (Intern)
Východoslovenská Energetika, a.s.
Košice
05.2003 - 12.2008
- Performed administrative and economic documentation tasks during internships and early work experience.
Education
Master’s Degree - Air Traffic Management
Technical University of Košice – Faculty of Aeronautics
Košice, Slovakia01.2010
Graduation - Technical & Information Services in Engineering
Secondary Industry School and High School
Michalovce, Slovakia01.2005
Skills
- Team leadership and coaching
- IT operations and infrastructure
- Process optimization (ITIL)
- Network and server management
- Data reporting and analysis
- Agile and Scrum practices
- Customer communication and stakeholder management
- Customer engagement and customer proximity
- Friendly approach and good relationship building
Certification
- ITIL V3 Foundation
Languages
- English, B1
- Russian, B1
- Slovak, Native
Languages
Slovak
First Language
English
Upper Intermediate (B2)
B2
Russian
Intermediate (B1)
B1
Affiliations
I'm a passionate reader with a love for learning and clearing my mind. I’m enthusiastic about sports—especially Taekwondo and CrossFit—which help me stay disciplined, focused, and full of energy. I also enjoy music, spending time in nature, and gardening. These simple but fulfilling activities keep me grounded and balanced.
Timeline
Squad Leader – Monitoring Services
Deutsche Telekom IT Solutions Slovakia
12.2022 - Current
Head of DCLAN International Team
T-Systems Slovakia s.r.o.
07.2016 - 09.2017
Process Expert / Junior Process Specialist
T-Systems Slovakia s.r.o.
03.2012 - 07.2016
Assistant Manager
Energo Controls Cassovia
01.2009 - 01.2011
Receptionist / Administrative Assistant (Intern)
Východoslovenská Energetika, a.s.
05.2003 - 12.2008
Master’s Degree - Air Traffic Management
Technical University of Košice – Faculty of Aeronautics
Graduation - Technical & Information Services in Engineering
Secondary Industry School and High School
Similar Profiles
Michal SvorenMichal Svoren
Chapter Leader (80+ People) at Deutsche Telekom Systems Solutions Slovakia S R.o.Chapter Leader (80+ People) at Deutsche Telekom Systems Solutions Slovakia S R.o.
Martin SzabóMartin Szabó
SAP Customer Delivery Manager at Deutsche Telekom Systems Solutions SlovakiaSAP Customer Delivery Manager at Deutsche Telekom Systems Solutions Slovakia
Adriana PacutaAdriana Pacuta
Project Manager at Deutsche Telekom IT Solutions SlovakiaProject Manager at Deutsche Telekom IT Solutions Slovakia
Danylo SenchyshynDanylo Senchyshyn
Warehouse Worker | Summer Job at ABC-ZOOWarehouse Worker | Summer Job at ABC-ZOO
Andrii PotapovAndrii Potapov
Practicing Copywriter at Self-employedPracticing Copywriter at Self-employed