Katarina Kireta
Wolkerova 2, Presov
Summary
Dynamic leader with significant expertise at T-Systems Slovakia, specializing in strategy planning and team management. Proven track record of managing large and mid-size accounts, optimizing SAP processes, and supporting cross-functional cooperation. Passionate about driving change and improving team performance, while maintaining operational efficiency and excellent communication across various teams.
Overview
23
23
years of professional experience
Work History
Tribe Lead SAP Operations for LMA
T-Systems Slovakia
01.2019 - Current
- Taking care and acting as the main point of contact for day-to-day business matters for all services for 100+ midsize and international customers of SAP.
- Building tribe culture and supporting tribe members in their personal growth and satisfaction.
- Responsible for strategy execution and people leadership across domains.
- Organizing and coordinating activities of over 120 specialists through more than 6 direct reports (chapter heads).
Head of Large Accounts – GDU SAP Team
T-Systems Slovakia
01.2016 - 01.2019
- Led a team of approximately 25 SAP administrators in the production process.
- Responsibility for running the process and transitioning projects, ensuring fulfillment of Operational Level Agreements.
- Conducted cost analysis and regular financial oversight.
- Managed employee development, training, and performance targeting.
- Handled annual salary reviews, scheduling (on-call duties, leave planning), and workforce planning.
- Balanced workload across team members to maintain operational efficiency.
Head of Municipal Office
Municipal Office Prešov
Prešov
01.2013 - 03.2015
- Managed directors of departments (up to five directly, 270 indirectly).
- Responsible for a municipal budget of €60 million.
- Directed planning, coordination, and communication of expectations across departments.
- Monitored department performance, and ensured operational efficiency.
- Led hiring, reductions, disciplinary procedures, and team management.
- Responsible for drafting and executing municipal budgets.
Quality Manager for All Call Centers of T-Com
Deutsche Telekom
Košice
10.2002 - 11.2009
- Directly managed up to 10 staff members.
- Developed systems and programs for evaluating call center quality.
- Ensured compliance with service standards across all contact centers.
- Implemented screening and feedback programs.
- Designed training courses focused on quality improvement.
- Provided performance feedback and improvement strategies for sales managers.
Education
MBA - General Management
Warsaw Management University & Apsley Business School
01.2016
Master of Business Administration -
University of Presov, Faculty of Management
Presov, Slovakia01.2002
Business academy -
Presov
Presov, Slovakia01.1996
Skills
- Strategic planning
- Budget management
- Team leadership
- SAP operations
- Process optimization
- Cross-functional collaboration
- Effective communication
- Change management
- Negotiation skills
- Conflict resolution
Languages
- Slovak, Native
- English, Advanced
- French, Intermediate
- Russian, Advanced
Personal Information
- Date of Birth: 07/26/77
- Nationality: Slovak
Languages
Slovak
First Language
English
Advanced (C1)
C1
French
Upper Intermediate (B2)
B2
Russian
Upper Intermediate (B2)
B2
Timeline
Tribe Lead SAP Operations for LMA
T-Systems Slovakia
01.2019 - Current
Head of Large Accounts – GDU SAP Team
T-Systems Slovakia
01.2016 - 01.2019
Head of Municipal Office
Municipal Office Prešov
01.2013 - 03.2015
Quality Manager for All Call Centers of T-Com
Deutsche Telekom
10.2002 - 11.2009
MBA - General Management
Warsaw Management University & Apsley Business School
Master of Business Administration -
University of Presov, Faculty of Management
Business academy -
Presov
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