Katarina Sackova
Ardlui
Summary
Hospitality professional with comprehensive background in managing front-of-house operations and enhancing guest experiences. Known for fostering team collaboration and adapting to dynamic service demands. Possesses strong communication and creative organizational skills, ensuring smooth and efficient operations.
Overview
13
13
years of professional experience
Work History
Front of House Supervisor
Ardlui Hotel
03.2023 - 10.2024
- Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
- Developed strong relationships with customers, resulting in repeat business and word-of-mouth referrals.
- Managed reservations, table assignments, and seating plans to maximize restaurant capacity and minimize wait times for guests.
- Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
Head Waitress
Fallow Restaurant
06.2022 - 12.2023
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Handled customer complaints professionally and resolving issues with commitment to service.
- Collaborated with rest of team to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
Barista
Press Cafe
04.2022 - 06.2022
- Promoted a welcoming atmosphere by interacting with customers with a friendly demeanor.
- Prepared and sold different types of coffee and hot beverages.
- Maintained workspace well organized and cleaned at all times.
Bartender
Noble Tribe Ltd
10.2021 - 03.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Handled simultaneous customer, team and business needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Head Waitress
Holy Carrot
05.2021 - 03.2022
- Greeted and seated customers, discussed menu and took orders.
- Applied comprehensive knowledge of wines and cocktails to increase daily beverage sales.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Domestic Cleaner
Park Royal - Centre for Mental Health
01.2021 - 05.2021
- Worked on cleaning team to service patient's rooms, offices and other hospital areas.
- Disinfected and mopped rooms, halls and bathrooms to keep facilities sanitary and clean.
Market Research Interviewer
RONIN
11.2020 - 01.2021
- Conducted telephone interviews of general population to collect data for different studies.
- Followed established guidelines and recommendations from supervisors to complete quality interviews.
- Handled difficult respondents professionally, employing various communication strategies to diffuse tense situations when necessary.
Head Waitress
Club HaD (Theatre and Music Club)
03.2018 - 03.2020
- Controlled line and crowd with quick, efficient service.
- Served customers snacks and hot and cold beverages.
- Cleaned counters, machines, utensils and seating areas daily.
General Assistant
Great western Bay Hotel
06.2019 - 09.2019
- Served breakfast and dinner to hotel guests.
- Cleaned 15+ rooms with bathroom, dining room and common hotel areas daily.
- Swept, vacuumed and mopped floors and carpets
Theater Performer
Theatre of Jozef Gregor
04.2019 - 06.2019
- Performed humorous and serious interpretations of emotional actions and situations, using body movements voice and gestures.
- Captured audience by basic acrobatics, juggling and by exhibiting emotions, resulting in audience excitement.
Animator
Habakuky - fairytale village of Dobsinsky
06.2018 - 09.2018
- Performed directed theatre plays for children with precision and enthusiasm.
- Used stock illusions and original works to entertain and delight audiences of any age.
- Created humorous and serious characters using costumes, make-up, voice and body movement.
Bar Waitress
Club Had
04.2017 - 03.2018
- Took drink orders and prepared them in fast and effective way to please the customers.
- Performed opening and closing duties within bar area according to schedule.
- Maintained clean and organized bar area.
Bar Waitress
Piano Bar
11.2016 - 01.2017
- Served alcoholic and non-alcoholic beverages in bar environment.
- Assisted with bartending duties during high-volume shifts.
Barista
KA Kofee
05.2016 - 08.2016
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Cleaned counters, machines, utensils and seating areas daily.
- Promoted additional items with beverages, increasing store sales.
Waitress Supervisor
Acafe
02.2016 - 05.2016
- Prepared and served beverages to customers.
- Completed bar opening and closing procedures.
- Managed table turnover rate effectively allowing for more guests served per shift.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Head Waitress
Zion Club
11.2011 - 03.2016
- Took orders, prepared and served alcoholic, non-alcoholic beverages, hot drinks and snacks.
- Assisted bartenders with washing of glasses and bar equipment.
Waitress
Noiz Pub
01.2012 - 01.2016
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Server
Pizzeria Vanessa
05.2015 - 08.2015
- Bussed and reset tables to keep dining room and work areas clean.
- Processed orders and sent to kitchen employees for preparation.
Teacher's Assistant
Keric - European Youth center
09.2013 - 06.2014
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Assessed student assignments to check quality and completeness before submission for grading.
Education
GED -
Bilingual Gymnasium of J.M. Hurban
Čadca, SlovakiaMaster of Arts - Performing Arts
Academy of Arts
Banská Bystrica, Slovakia06-2020
Skills
- Guest relations
- Friendly and helpful
- Strong communication and interpersonal skills
- Efficient multi-tasker
- Leadership and team building
- Customer relationship management
- Team cooperation
- Creative thinking
- Active learning
- Complaint handling
Languages
- Slovak
- Czech
- Russian
- English
Timeline
Front of House Supervisor
Ardlui Hotel
03.2023 - 10.2024
Head Waitress
Fallow Restaurant
06.2022 - 12.2023
Barista
Press Cafe
04.2022 - 06.2022
Bartender
Noble Tribe Ltd
10.2021 - 03.2022
Head Waitress
Holy Carrot
05.2021 - 03.2022
Domestic Cleaner
Park Royal - Centre for Mental Health
01.2021 - 05.2021
Market Research Interviewer
RONIN
11.2020 - 01.2021
General Assistant
Great western Bay Hotel
06.2019 - 09.2019
Theater Performer
Theatre of Jozef Gregor
04.2019 - 06.2019
Animator
Habakuky - fairytale village of Dobsinsky
06.2018 - 09.2018
Head Waitress
Club HaD (Theatre and Music Club)
03.2018 - 03.2020
Bar Waitress
Club Had
04.2017 - 03.2018
Bar Waitress
Piano Bar
11.2016 - 01.2017
Barista
KA Kofee
05.2016 - 08.2016
Waitress Supervisor
Acafe
02.2016 - 05.2016
Server
Pizzeria Vanessa
05.2015 - 08.2015
Teacher's Assistant
Keric - European Youth center
09.2013 - 06.2014
Waitress
Noiz Pub
01.2012 - 01.2016
Head Waitress
Zion Club
11.2011 - 03.2016
GED -
Bilingual Gymnasium of J.M. Hurban
Master of Arts - Performing Arts
Academy of Arts
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