KATERYNA ANDREIKO
Support & CRM
Summary
Detail-oriented HubSpot CRM Specialist with over 4 years of experience in CRM implementation, workflow automation, data analysis, and reporting. Proven expertise in integrating HubSpot with external platforms, optimizing workflows, and leveraging artificial intelligence to enhance productivity and customer experience. Certified HubSpot professional with 12 certifications, including Marketing Automation, Sales Enablement, and Advanced Reporting. Adept at designing personalized customer journeys, creating actionable dashboards, and automating business processes to achieve strategic objectives.
Overview
4
4
years of professional experience
Work History
CRM Specialist
Laba Group
01.2021 - Current
- Developed and optimized over 50 automated workflows, reducing manual task completion time by 35%.
- Successfully integrated HubSpot with platforms such as IP-telephony, Google Analytics, and Mailchimp to streamline processes.
- Implemented AI-driven analytics to predict customer behavior, increasing sales effectiveness by 20%.
- Designed dynamic dashboards to monitor KPIs like conversion rates, customer retention, and sales cycle length.
- Provided technical support and training to 50+ users, improving overall platform adoption and productivity.
- Automated campaign reporting processes, cutting preparation time by 40%.
CRM Support Manager
0100 Conferences
07.2023 - 12.2024
- Ensured uninterrupted CRM operations by handling 500+ user support requests annually.
- Automated customer support workflows, reducing ticket resolution time by 25%.
- Utilized AI for customer behavior segmentation, boosting targeted campaign performance by 15%.
- Collaborated with developers to customize CRM features to align with business requirements
- Developed customized reports for improved sales forecasting and accurate performance tracking.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
Education
MASTER'S DEGREE - Management of Air Traffic Control
TUKE
01.2017 - 2020.01
BACHELOR'S DEGREE - Aviation mechanic, aircraft maintenance
KhNUIA
01.2013 - 2017.01
Skills
- CRM Integration: Seamlessly integrate HubSpot with external tools (API, Zapier, Salesforce, Slack)
- Email Marketing Optimization: Customize email templates using HTML/CSS and optimize for engagement
- CRM Support & Training: Provide technical support and user training to enhance platform adoption
- Customer Segmentation: Create targeted campaigns through detailed segmentation and behavior analysis
- Artificial Intelligence (AI): Utilize AI tools to improve analytics, automation, and customer insights
- Data Analysis & Reporting: Develop custom dashboards and reports to track key performance indicators (KPIs)
- Workflow Automation: Design and optimize workflows for sales, marketing, and support processes
- CRM Integration: Seamlessly integrate HubSpot with external tools (API, Zapier, Salesforce, Slack)
Timeline
CRM Support Manager
0100 Conferences
07.2023 - 12.2024
CRM Specialist
Laba Group
01.2021 - Current
MASTER'S DEGREE - Management of Air Traffic Control
TUKE
01.2017 - 2020.01
BACHELOR'S DEGREE - Aviation mechanic, aircraft maintenance
KhNUIA
01.2013 - 2017.01
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