Kateryna Pavlyuk

• Managed and motivated employees to be productive and engaged in work.
• Maximized performance by monitoring daily activities and mentoring team members.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed and implemented strategies to enhance department performance and efficiency.
• Created technical and business tasks for cross-functional teams (SoftDev, RPA, CC, CAT) to ensure smooth collaboration;
• Conducted bi-monthly performance reviews with Team Leads to identify improvements and drive solutions;
• Proactively addressed performance issues, optimized team structure, and provided re-hiring solutions when necessary;
• Participated in the development of a new Lead Profile Scoring Algorithm, enabling more detailed lead assessment and improving lead quality for clients.

Oversaw daily operations for a team of 30, ensuring smooth workflows and effective collaboration with other departments and management. Gained extensive experience in business communication, team performance monitoring, problem-solving, hiring, training, and coaching. Responsibilities included setting strategies, tracking progress, structuring tasks, and managing documentation. Actively contributed to meetings, developed new practices, and assisted management in identifying and resolving workflow issues.