Katrina Agustin
Saskatoon
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Store Manager
Tim Hortons
04.2018 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Assistant Manager
Tim Hortons
11.2016 - 04.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Supervisor
Tim Hortons
11.2013 - 11.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Restaurant Team Member
Tim Hortons
03.2013 - 11.2013
- Greeted guests pleasantly and answered menu questions.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Operated register to process payments and collect cash payment for order totals.
- Used cash registers and calculators to prepare bills, accept payments and make change.
Education
Associate in Computer Science - Computer Programming
Asian Institute of Computer Studies
Manila, Philippines03.2008
Skills
- Order Management
- Staff Training
- Product and Service Sales
- Shift Checklists
- Staff Management
- Inventory Management
- Goals and Performance
- Customer Service
- Microsoft Office
Timeline
Store Manager
Tim Hortons
04.2018 - Current
Assistant Manager
Tim Hortons
11.2016 - 04.2018
Supervisor
Tim Hortons
11.2013 - 11.2016
Restaurant Team Member
Tim Hortons
03.2013 - 11.2013
Associate in Computer Science - Computer Programming
Asian Institute of Computer Studies
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