Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic
Katrina Mariano

Katrina Mariano

Bratislava

Summary


I am an energetic and empathetic individual with desire to gain work experience and learn from teaching staff. I am eager to help children understand and engage with creative curriculum. Moreover, I like to use excellent communication and interpersonal skills to build rapport with both students and parents.


Not to mention, I have been a great babysitters to my sister's two toddlers and newborn baby. My experience with them has definitely helped me gain knowledge and understanding in dealing with children.

Overview

2
2
years of professional experience
5
5
years of post-secondary education

Work history

Customer Support Agent

Onepilot
01.2022 - Current
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.

English Teacher

Akadémia vzdelávania
Martin
09.2022 - 04.2023
  • Provide english language knowledge to primary school students.
  • Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
  • Supported students in achieving personalised linguistic goals within desired timeframes.
  • Delivered key academic concepts using engaging teaching methods, improving student understanding.

Education

Newspaper Journalism -

Dickinson College
Carlisle, Pennsylvania
08.2013 - 05.2013

B. A. Sociology - undefined

University of Santo Tomas
Manila, Philippines
06.2011 - 05.2012

B.S. Hotel, Restaurant & Institution Management - Culinary Arts

De La Salle-College of Saint Benilde
Manila, Philippines
01.2015 - 05.2019

Skills

  • ESOL- English for Speakers of Other Languages
  • Strong written and verbal communicator
  • Effective time management
  • Classroom management
  • Detailed instruction
  • Age-appropriate lesson planning

Languages

English
Proficient (C2)

Custom

English, Fluent, Spanish, Beginner, French, Beginner, Filipino (Tagalog), Fluent, Slovak, Beginner, Time Management, Multi-tasking, Communication Skills, Analytical Skills, Problem-solving skills, Microsoft Office

Timeline

English Teacher

Akadémia vzdelávania
09.2022 - 04.2023

Customer Support Agent

Onepilot
01.2022 - Current

B.S. Hotel, Restaurant & Institution Management - Culinary Arts

De La Salle-College of Saint Benilde
01.2015 - 05.2019

Newspaper Journalism -

Dickinson College
08.2013 - 05.2013

B. A. Sociology - undefined

University of Santo Tomas
06.2011 - 05.2012
Katrina Mariano