Katrina Mariano
Bratislava
Summary
I am an energetic and empathetic individual with desire to gain work experience and learn from teaching staff. I am eager to help children understand and engage with creative curriculum. Moreover, I like to use excellent communication and interpersonal skills to build rapport with both students and parents.
Not to mention, I have been a great babysitters to my sister's two toddlers and newborn baby. My experience with them has definitely helped me gain knowledge and understanding in dealing with children.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Customer Support Agent
Onepilot
2022.01 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Adhered strictly to policies and procedures for continued company compliance.
English Teacher
Akadémia vzdelávania
Martin
2022.09 - 2023.04
- Provide english language knowledge to primary school students.
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
- Supported students in achieving personalised linguistic goals within desired timeframes.
- Delivered key academic concepts using engaging teaching methods, improving student understanding.
Education
Newspaper Journalism -
Dickinson College
Carlisle, Pennsylvania 2013.08 - 2013.05
B. A. Sociology - undefined
University of Santo Tomas
Manila, Philippines 2011.06 - 2012.05
B.S. Hotel, Restaurant & Institution Management - Culinary Arts
De La Salle-College of Saint Benilde
Manila, Philippines 2015.01 - 2019.05
Skills
- ESOL- English for Speakers of Other Languages
- Strong written and verbal communicator
- Effective time management
- Classroom management
- Detailed instruction
- Age-appropriate lesson planning
Languages
English
Proficient (C2)
Custom
English, Fluent, Spanish, Beginner, French, Beginner, Filipino (Tagalog), Fluent, Slovak, Beginner, Time Management, Multi-tasking, Communication Skills, Analytical Skills, Problem-solving skills, Microsoft Office
Timeline
English Teacher
Akadémia vzdelávania
2022.09 - 2023.04
Customer Support Agent
Onepilot
2022.01 - Current
B.S. Hotel, Restaurant & Institution Management - Culinary Arts
De La Salle-College of Saint Benilde
2015.01 - 2019.05
Newspaper Journalism -
Dickinson College
2013.08 - 2013.05
B. A. Sociology - undefined
University of Santo Tomas
2011.06 - 2012.05