Kayla Cailing
Saskatoon
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Cesar's Cakes & Café
2023.02 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Team Member
Tim Hortons
2021.07 - 2022.06
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Assisted customers good customer service
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Education
High School Diploma -
E. D. Feehan Catholic High School
411 Avenue M N, Saskatoon, SK S7L 2S706.2025
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Safe Food Handling
- Professional Appearance
- Service prioritization
- Guest Seating
- Warm and Friendly
- Reliability
- Multitasking Abilities
- Team Leadership
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Employee of the month at Tim Horton's
Languages
English
Native or Bilingual
Tagalog
Full Professional
References
Kristine Elliot Cynthia Dominguez
Cesar's Cakes & Café Tim Hortons
General Manager General Manager
306 241 5600 306 381 6560
Timeline
Server
Cesar's Cakes & Café
2023.02 - Current
Team Member
Tim Hortons
2021.07 - 2022.06
High School Diploma -
E. D. Feehan Catholic High School
Similar Profiles
Muhammad Afiq Bin Mohd ShaharMuhammad Afiq Bin Mohd Shahar
Waiter at Secret Recipe Cakes and Café Sdn BhdWaiter at Secret Recipe Cakes and Café Sdn Bhd
Kasey McCollumKasey McCollum
Crew Member at Little Cesar's PizzaCrew Member at Little Cesar's Pizza
Juan JajatiJuan Jajati
Crew Member at Little Cesar's PizzaCrew Member at Little Cesar's Pizza