Traveling
Ken Sugihara
Starbucks Shift Supervisor
Komárno
Summary
A responsible and motivated team player with an excellent interpersonal communication strengths. Solid experience handling high-pressure situations and meeting customer demands with diligent and well-organized mentality. My personal passion for travelling has also led me to step out of my comfort zone, become more open-minded, and has equipped me with many skills.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Barista Shift Supervisor
Starbucks, AmRest SK
03.2022 - Current
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Hotel Front Desk Receptionist
Hotel LOFT Bratislava
07.2021 - 01.2022
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Upheld strict security protocols at front desk by verifying identification and enforcing hotel policies when necessary.
- Provided exceptional customer service, resulting in high percentage of repeat guests and positive reviews.
Education
High School Diploma -
Gymnázium Ludovíta Jaroslava Šuleka
Komárno, Slovakia05.2021
Skills
Magnificent customer service capacity with exemplary attention to detail
Ability to communicate fluently in five different languages (Dual passport)
Interests
Cultural diversity
Aviation
Workout
Music
Timeline
Barista Shift Supervisor
Starbucks, AmRest SK
03.2022 - Current
Hotel Front Desk Receptionist
Hotel LOFT Bratislava
07.2021 - 01.2022
High School Diploma -
Gymnázium Ludovíta Jaroslava Šuleka