Kenjal Patel
Regina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS - Hinduja Global Solutions
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
EMPLOYEE RELATIONS / CUSTOMER SERVICE REPRESENTATIVE
Collabera Services Private Limited
11.2016 - 04.2023
- Build and maintain positive relationship with existing business US-based consultants and acting as a liaison between the US / Canada based clients & Internal departments to ensure customer satisfaction and adjust strategies as needed
- Generate business leads and business opportunities by networking with the active/existing US/Canada Collabera consultants & customers.
ADMINISTRATIVE PROFESSIONAL/SALES REPRESENTATIVE
Aditi Travels Private Limited
10.2015 - 10.2016
- Cash reconciliations, payment date accounting, monthly reporting and report production, analysis and reporting and, general ledger accounting and reconciliation, Email Management for assigned functional areas
- Perform monthly balance sheet, income statement and changes in financial position/budget variance analysis
- Manage Inquiries & complaints from the customers.
Education
MBA - Finance
Veer Narmad South Gujarat University
04.2014
Skills
- MS Office (Word, Excel, Outlook, PowerPoint)
- Microsoft Project Management
- ADP
- Appointment Scheduling
- Paperwork Processing
- Data Collection
- Data Entry
Certification
- IELTS British Council (Academic), Overall Band Score: 7.0
- English Proficiency Test, Fluent
- Computer Knowledge, 06/2009, 07/2012
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
09.2023 - Current
EMPLOYEE RELATIONS / CUSTOMER SERVICE REPRESENTATIVE
Collabera Services Private Limited
11.2016 - 04.2023
ADMINISTRATIVE PROFESSIONAL/SALES REPRESENTATIVE
Aditi Travels Private Limited
10.2015 - 10.2016
MBA - Finance
Veer Narmad South Gujarat University
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