Kenji Sugimoto
Tokyo
Summary
Professional with over 10 years of experience and diverse background in real estate, hospitality, and customer success.
Currently looking for a rewarding career in a B2B role where I can demonstrate my skills and expertise in hospitality and develop and create long term connections and relationships in Tokyo.
Skilled interpreter with fluency in both English and Japanese, and have successfully obtained the JLPT N1 certification this year.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Rental and Sales Agent
E-HOUSING K.K.
04.2025 - Current
- Handle client inquiries via email, messenger, or phone calls.
- Conduct client consultations to identify their needs and preferences in a home.
- Schedule and conduct property tours and showings with clients.
- Reach monthly and annual targets
- Maintain high activity through regular touchpoints with clients.
- Update and maintain our CRM system to ensure an accurate view of your sales pipeline.
- Handle application processes, contract signing, and provide support during the first month after move-in.
English to Japanese Interpreter
Independent Contractor
10.2018 - 01.2025
- Translating complex documents from English to Japanese, as well as Japanese to English
- Occasionally provide simultaneous interpretation services for remote business meetings
- Subtitling work for TV shows and Youtube channels
Leasing Associate
BOSA Properties
02.2020 - 08.2021
- Responding to customer inquiries and arranging showing appointments
- Conducting showings for all of our rental buildings
- Sending tenancy applications, conducting thorough background and credit checks, and the preparation of lease agreements
- Help gather market comparable data, and conduct surveys to gather valuable feedback from our prospects and our residents
- Maintained accurate records of all leasing activities, including tenant agreements, payments, and other documents
Franchise Services Advisor
CENTURY 21 Canada
09.2018 - 02.2020
- Providing support to franchisees across Canada with CRM and lead-generation tools.
- Provide training to new/existing franchisees with recruiting new agents, drip campaigns, website building, and SEO
- Delegate to the franchise office to be compliant, with CREA and franchise rules and guidelines
Front of House Manager
JINYA Ramen Bar
11.2016 - 08.2018
- Responsible for managing and guiding over 40 employees at a time
- Coordinate with my team to drive sales and customer relationships
- In charge of daily operations, which includes quality control, inventory and hiring
- Monitored employee performance and provided feedback to ensure quality service and adherence to company policies
Customer Service Representative
TD Canada Trust
08.2013 - 10.2014
- Greeted customers in a friendly and professional manner, and going above and beyond the expectations for customer service
- Efficiently processing with transactions in a friendly matter
- Providing with advice on TD products and services
- Knowledgeable in KYC, AML, and compliance standards in Canada
- Researched and resolved customer complaints in a timely and professional manner
Education
Radio Arts and Entertainment
British Columbia Institute of Technology (BCIT)
06.2016
Skills
- Interpreting/Translation
- Customer Relationship
- Real Estate Leasing
- Sales and Sales Negotion
Certification
- Serving it Right, May 2022
- JLPT N1 Certification, The Japan Foundation and Japan Educational Exchanges and Services, August 2024
Languages
English
Japanese
Timeline
Rental and Sales Agent
E-HOUSING K.K.
04.2025 - Current
Leasing Associate
BOSA Properties
02.2020 - 08.2021
English to Japanese Interpreter
Independent Contractor
10.2018 - 01.2025
Franchise Services Advisor
CENTURY 21 Canada
09.2018 - 02.2020
Front of House Manager
JINYA Ramen Bar
11.2016 - 08.2018
Customer Service Representative
TD Canada Trust
08.2013 - 10.2014
Radio Arts and Entertainment
British Columbia Institute of Technology (BCIT)
Hobbies and Interests
Going out and experiencing new and different restaurants
Experiencing the rich cultures in Japan, as well as going to music events, concerts, and Jazz bars/clubs