Kim Hedin
Tisdale,SK
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
30
30
years of professional experience
Work History
Parts Technician
Rocky Mountain Equipment
07.2023 - Current
- Proficient utilization of CDK Intelli Dealer Business software
- Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
- Advised customers on substitution or modification of parts to replace original manufacturer parts.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Cultivated interpersonal skills by building positive relationships with others.
Parts Advisor
Chrysler Dodge
12.2022 - 07.2023
- Proficient at utilizing CDK Intelli Dealer Business Software.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Stocked and managed stock of parts.
- Assisted customers in finding appropriate parts promptly.
- Adhered to company guidelines for performance and compliance.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Researched vehicles and parts via physical catalogs and electronic means.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
Electrician's Assistant
Extreme Technical Services
11.2020 - 10.2021
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
- Pulled EMT and PVC conduit wire according to plans and code requirements.
- Handled installation of electrical components by splicing, joining, and connecting wire.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Adhered to electrical and building codes when installing and repairing electrical systems or components.
- Handled low-voltage and high-voltage wiring systems.
- Mounted and installed cables, outlets, switches and other electrical components.
- Connected wires to circuit breakers and other electrical components.
Machine Operator/Production Team Leader
Hunting Energy Services
03.1995 - 11.2020
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
- Assessed readings from recording instruments, and other indicators and watched for warning signals.
- Controlled manufacturing plant operations using company software
- Compiled reports analyzing performance data and presented findings and results.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Checked quality of production solutions by frequent chemical analysis.
- Adjusted software programs for Fanuc Robotic automated system.
Education
Naciam School
Naicam, SK1989
Skills
- Problem-solving abilities
- Relationship building
- Customer interaction
- Computer literacy
- Teamwork
- Analytical skills
- Professionalism
Timeline
Parts Technician
Rocky Mountain Equipment
07.2023 - Current
Parts Advisor
Chrysler Dodge
12.2022 - 07.2023
Electrician's Assistant
Extreme Technical Services
11.2020 - 10.2021
Machine Operator/Production Team Leader
Hunting Energy Services
03.1995 - 11.2020
Naciam School
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