Kimberley MORRIS
Lloydminster
Summary
Personable Office Administrator with 7 years of experience in a fast paced environment. I build relationships with customers and staff easily. What I don't currently understand I will learn quickly and efficiently. I am very coachable to learn new skills.
Overview
8
8
years of professional experience
Work History
Office Administrator
JOHNSTONS BUTCHER SHOP LTD
02.2017 - 05.2024
- Interacted with customers by phone, email, or in-person to provide information.
- Handled customer appointments, invoicing and payments.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Received customer inventory weekly and built orders according to their individual needs.
- Delivered orders to local customers weekly.
- Built strong relationships with each customer.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties, sales and processing.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Sales Associate
Best Buy
09.2016 - 02.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Customer Service Representative
Tim Hortons
05.2016 - 12.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Sardis Secondary
Chilliwack, BC06.2013
Skills
- Time Management
- Database entry
- Teamwork and Collaboration
- Training and Development
- Office Management
- Computer Skills
- Verbal Communication
- Telephone reception
- Customer Relationship Management (CRM)
- Supply Inventory
- Leadership and supervision
Languages
English
Native or Bilingual
Timeline
Office Administrator
JOHNSTONS BUTCHER SHOP LTD
02.2017 - 05.2024
Sales Associate
Best Buy
09.2016 - 02.2017
Customer Service Representative
Tim Hortons
05.2016 - 12.2016
High School Diploma -
Sardis Secondary
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