Krisanto Moraleja
Regina
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
5
5
years of professional experience
Work History
Maintenance Crew Member
Comfort Suites Hotel
2024.07 - Current
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Solved complex mechanical problems using critical thinking skills and extensive knowledge of tools, materials, and techniques.
Costumer Service Representative
Telus International
2019.10 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
Help Desk Analyst
ABM College
Calgary, AB07.2025
Bachelor of Science - Computer Engineering
University of Perpetual Help System. Laguna
Biñan Laguna 05.2015
Skills
- Ul>
- Creative problem solving
- P>LiveChat
- P>Written and oral communication
- P>Keyboarding
- P>Training development aptitude
- P>Switches and routers
- P>TCP/IP protocol
- Time Management
- Facilities Maintenance
- Power tool proficiency
- Repair work
- Lawn and Grounds Maintenance
- Safety Management
Languages
English
Full Professional
Arabic
Limited Working
Timeline
Maintenance Crew Member
Comfort Suites Hotel
2024.07 - Current
Costumer Service Representative
Telus International
2019.10 - Current
Help Desk Analyst
ABM College
Bachelor of Science - Computer Engineering
University of Perpetual Help System. Laguna
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