Kristen Colwell
Moose Jaw
Summary
Hardworking employee enthusiastic about learning and helping others. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
12
12
years of professional experience
Work History
Sales Clerk & Bartender
Park Hotel Offsale
08.2022 - Current
- Greet customers and answer any questions in a courteous and friendly manner.
- Ring through customers orders and give correct change.
- Update inventory list on a daily basis.
- Stock shelves of products.
- Manage VLT payouts.
- Keep store clean and organized.
- Make drinks to customers preference.
- Take and fulfill food orders.
- Observant on customers and their alcohol consumption as to not over serve in accordance with Serve It Right.
- Make sure cash counts are correct and complete.
- Restock and count inventory at end of shift.
- Keep bar clean and organized.
- Portion and store food while practicing food safety.
- Accurately pay out VLT tickets to winning customers.
Marketing Specialist
Cornell Design & Landscaping
04.2023 - 10.2023
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Worked closely with in-house design team to develop visuals for content.
- Monitored trends in social media, industry, and competitive landscape to create new material.
- Updated social media platforms with latest news and corporate details.
Information Clerk
McGill University - Student Housing & Hospitality
08.2015 - 06.2022
- Provided information to students regarding campus, events and their living accommodations.
- Enforced security regarding residents' guest sign-in and sign-out.
- Trained in overdose, alcohol poisoning and emergency response.
- Coordinated with upper management regarding written incident reports.
- Processed, logged and put away residents mail.
- Made updates to Outlook Events Calendar, as well as updated in IQware in regards to charges on folios and student relocations.
- Directed incoming calls and/or concerns to appropriate departments.
- Performed efficient and friendly check-in and outs for hotel summer guests.
- Processed correct payments for Summer Accommodations.
- Provided hotel guests with information regarding activities, things to see and places to go within the city that best suits their schedule and interests.
Concession Stand Supervisor
Compass Group -McGill New Residence Hall Cafeteria
07.2014 - 08.2015
- Oversaw the night time snack bar and its employees.
- Efficiently opened and closed night time snack bar.
- Managed cash and end of day cash deposits.
- Successfully completed customer's food orders.
- Filled out and filed daily food and drink inventory.\
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
Kitchen Helper
Aramark Canada-McGill New Residence Hall Cafeteria
08.2013 - 04.2014
- Followed recipes and chef instructions to prepare food correctly.
- Managed time to juggle multiple tasks simultaneously with ease.
- Learned other teammates' work tasks to train as backup.
- Served food to students in a friendly and courteous manner.
- Performed mise en place for all food serving stations.
- Kept work areas clean and organized.
- Operated cash register in a friendly and efficient manner.
Front Desk Staff
Super 8 Motel
05.2013 - 08.2013
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Central Collegiate
Skills
- Creative
- Personable
- Observant
- Team Player
- Problem-Solving Skills
- Adaptability
- Caring/Empathetic
- Attention to Detail
- Class 5 Driver's License with Vehicle
- Cleanliness
References
Karyne Matteau
Supervisor
McGill Student Housing and Hospitality Services
514 398-4010
Leslie Cornell
Owner
Cornell Design & Landscaping
306 630-8485
Larry Langlois
Owner
The Park Hotel
306 631-5040
Liz Pis
Assistant Supervisor
McGill Student Housing and Hospitality Services
514 726-8596
Arts and Crafts, Music, Plants, Gardening
I spend most of my free time doing macrame, making jewelry and figurines out of clay, painting, listening to and playing music as well as tending to and learning about plants.
Timeline
Marketing Specialist
Cornell Design & Landscaping
04.2023 - 10.2023
Sales Clerk & Bartender
Park Hotel Offsale
08.2022 - Current
Information Clerk
McGill University - Student Housing & Hospitality
08.2015 - 06.2022
Concession Stand Supervisor
Compass Group -McGill New Residence Hall Cafeteria
07.2014 - 08.2015
Kitchen Helper
Aramark Canada-McGill New Residence Hall Cafeteria
08.2013 - 04.2014
Front Desk Staff
Super 8 Motel
05.2013 - 08.2013
Central Collegiate
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