Kristin Cull
Saskatoon
Summary
Proven Service Manager/Customer Experience Manager with a track record of enhancing customer satisfaction and loyalty at the Wyant Group, adept in problem-solving and team leadership. Skilled in managing high-volume workloads with a positive attitude, consistently surpassing sales targets. Cultivated trust and long-term client relationships, significantly improving team morale and service delivery efficiency.
Overview
13
13
years of professional experience
Work History
Service Manager/Customer Service Manager
Wyant Group (Audi and Porsche)
12.2015 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
Service Advisor
Medicine Hat Harley Davidson
03.2012 - 12.2015
- Educated customers on proper maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Education
High School Diploma -
Marion M Graham Collegiate
Saskatoon, SKLeadership Essentials -
Edwards School Of Business
Saskatoon, SK04-2024
Business Competencies -
Saskatchewan Apprenticeship
Saskatoon, SK12-2022
Journeyperson Electronics Assembler -
Saskatchewan Apprenticeship
Saskatoon04-2012
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Customer service management
- Workflow management
- Trustworthy and honest
Accomplishments
- Won Premier Dealer title for Porsche Canada (2022, 2024)
- Won PACE Aftersales award for Porsche AG (2022, 2024)
- Globally Accredited Audi Sport Expert (2018)
Languages
English
Native or Bilingual
Timeline
Service Manager/Customer Service Manager
Wyant Group (Audi and Porsche)
12.2015 - Current
Service Advisor
Medicine Hat Harley Davidson
03.2012 - 12.2015
High School Diploma -
Marion M Graham Collegiate
Leadership Essentials -
Edwards School Of Business
Business Competencies -
Saskatchewan Apprenticeship
Journeyperson Electronics Assembler -
Saskatchewan Apprenticeship
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