Kristína Kohútová
Žilina
Overview
12
12
years of professional experience
Work History
AI Training
Remotasks
05.2023 - Current
- Creating new prompts daily- Develop and refine prompts to enhance the performance of AI models
- Data Collection and Annotation - Gather and label data used for training AI models
- Monitoring and Evaluating AI Performance - Regularly track AI results and assess their accuracy and effectiveness
- Model Adjustment and Tuning - Adjust and fine-tune models based on feedback and result analysis to achieve optimal performance
- Adaptation to changes and subsequent inclusion of changes in work
- Team Collaboration - Work closely with team members, developers, and data scientists to improve AI models
- Documentation and Reporting - Maintain detailed documentation of training processes and outcomes, and report progress and issues
Customer Support Specialist
2 DIGIT d.o.o.
Slovenia
12.2021 - Current
- Daily communication with customers via emails, Facebook, Instagram and WhatsApp
- Approving and creating new orders
- Communication with clients daily
- Translation of documents
- Maintain and grow relationships with existing customers
- Reporting customer feedback on a weekly basis
- Pro-client service
- Teamwork (communication with clients and team members in English language)
Translator
xxx
09.2018 - Current
- Translation of study texts in the required time
- Translation to / from English
- 100+ standard pages to the present
Sales Agent
Biocare cosmetics
08.2021 - 11.2021
- Establishment of the relationships with new customers
- Maintain and grow relationships with existing customers
- Strive to improve customer satisfaction through excellent customer service
- Identify and respond to client needs
- Keeping a high level of knowledge of existing products and services and learning of the new products and services as they come in
- Daily communication with customers though the phone to determine their specific needs and wants, making suggestions as appropriate
- Administrative work
- Responsibility for assigned tasks
Project Coordinator
Lionbridge
07.2020 - 02.2021
- Management and coordination of localization projects
- Monitoring and control of project status
- Resource management and allocation
- Creation and maintenance of project documentation
- Management of project funds
- Pro-client service
- Work in the company's programs (Freeway, Gemini…)
- Teamwork (communication with clients and team members in English language)
IQOS Ambassador
Philip Morris
09.2019 - 07.2020
- Product Presentation and Sales - Conduct engaging and informative product demonstrations, driving sales through effective presentation techniques
- Bilingual Client Communication - Facilitate clear and effective communication with clients in both Slovak and English
- Workplace Appearance Management - Ensure the workplace maintains a professional and inviting appearance
- Sales Processing and Reporting - Accurately process sales transactions and generate comprehensive sales reports
- Registration System Management - Efficiently utilize and manage the registration system for tracking and recording sales and client information
- Cash Register and Terminal Operations - Operate cash registers and payment terminals with accuracy and efficiency
- Complaint Resolution - Address and resolve client complaints promptly, maintaining high levels of customer satisfaction
- Client Relationship Management - Provide ongoing care and support for existing clients, fostering long-term relationships
- Customer Service Excellence - Deliver exceptional customer service to enhance client experience and loyalty
Lecturer in English
UNIZA Club, University of Žilina
08.2018 - 03.2019
- Lecturer of English language at the children's club
- Individual and responsible approach to children
- Teaching of vocabulary through games
- Preparation and organization of lessons and teaching process
- Systematic work with children
Part-time job
Kebab Berlin, Žilina
01.2014 - 01.2018
- Self-management of the shop (weekend, night shifts)
- Managing and planning the shifts for the employees
- Orders, acceptance, and inspection of goods Physical inventory control (inventory)
- Regular operation check
- Suggestions for expanding the product offer
Supervision of the housework
Switzerland
06.2016 - 09.2016
- Taking care of home and garden
- Communication with client in English language
Hostessing
xxx
06.2012 - 09.2014
- Distribution of promotional materials
- Provision of information to guests/ clients/ customers
- Demonstration of new products
Education
Teaching of English language and Literature and Citizenship education
University of Žilina - Faculty of Humanities
12.2019
Skills
- Microsoft Excel
- Power Point
- Microsoft Word
- Microsoft Outlook
- SQL- beginner
Hobbies and Interests
- Drawing portraits of people - charcoal pencil, pencil (portfolio of more than 50 drawings)
- Meditation/Mindfulness
- Yoga/Dance
Languages
- English language-C1
- Russian language-beginner
- Czech language-advanced
- Slovak language-native
Timeline
AI Training
Remotasks
05.2023 - Current
Customer Support Specialist
2 DIGIT d.o.o.
12.2021 - Current
Sales Agent
Biocare cosmetics
08.2021 - 11.2021
Project Coordinator
Lionbridge
07.2020 - 02.2021
IQOS Ambassador
Philip Morris
09.2019 - 07.2020
Translator
xxx
09.2018 - Current
Lecturer in English
UNIZA Club, University of Žilina
08.2018 - 03.2019
Supervision of the housework
Switzerland
06.2016 - 09.2016
Part-time job
Kebab Berlin, Žilina
01.2014 - 01.2018
Hostessing
xxx
06.2012 - 09.2014
Teaching of English language and Literature and Citizenship education
University of Žilina - Faculty of Humanities