Kristína Sekáčová

-Perform debit balance root cause analysis and resolve account discrepancies through financial investigation prior to collection activities.
-Reconcile vendor accounts and analyse financial transactions across multiple systems.
-Manage a portfolio of French-speaking vendor accounts and coordinate collection activities when internal resolution is not possible.
-Process write-offs, vendor refunds, and cash allocation requests.
-Collaborate with Vendor Managers and cross-functional finance teams to ensure timely account resolution.
-Prioritise and escalate cases based on business impact and key performance indicators (KPIs).
Communicate with French-speaking vendors via email and phone to resolve account-related issues.
Contribute to process improvements and support team initiatives.

-Coordinated the end-to-end order management of workstations (laptops) for IBM employees across the Middle East and Africa (MEA) region.
-Monitored inventory levels and ensured timely stock replenishment based on regional business requirements.
-Managed workstation replacement requests and processed the required approvals.
-Requested supplier quotas and submitted purchase orders to maintain adequate inventory levels.
-Monitored the delivery and customs processes to minimise delays and ensure timely equipment availability.
-Coordinated with local teams to ensure accurate device registration and inventory updates within asset management systems.
-Managed the workstation refresh programme by coordinating device replacements based on lifecycle and business requirements.

-Managed collection activities for an assigned portfolio of customer accounts.
-Collected outstanding invoices through email, phone, and automated dunning processes.
-Performed account reconciliations and investigated payment-related discrepancies.
-Provided customer support by resolving payment and account-related queries.
-Collaborated with international teams to support timely account resolution and cash collection.
-Escalated complex cases when necessary to facilitate efficient issue resolution.
-Prepared regular collection status updates and reports for management.
-Communicated daily with customers and internal stakeholders in French and English.

Field of Study: French and Romanian language

Field of Study: French and Romanian language