Krutarth Desai
Prince Albert
Summary
Dynamic professional with a proven track record at INNVEST Hotels, enhancing customer satisfaction and loyalty through exceptional service. Expert in operations management and strategic planning, with a knack for employee development and problem resolution. Achieved cost reductions while maintaining quality, demonstrating a blend of hard and soft skills essential for driving business success.
Overview
2
2
years of professional experience
Work History
Guest Service Representative
INNVEST HOTELS
01.2023 - Current
- property reputation and high customer satisfaction rates.Developed strong rapport with returning guests to foster loyalty and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
Supervising Manager
Patel & Desai Enterprise
12.2022 - Current
- Delivered measurable results in cost reduction initiatives without sacrificing quality or customer satisfaction levels.
- Enhanced employee productivity through regular performance evaluations and tailored training programs.
- Managed budgets effectively to allocate resources efficiently while ensuring financial stability for the department or company as a whole.
- Expanded market reach by researching industry trends and identifying new business opportunities.
- Built strong alliances with vendors and suppliers to negotiate favorable contract terms that benefit both parties involved.
Education
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
Prince Albert12-2023
BBA - Business Administration And Management
Veer Narmad South Gujarat University
Surat,India06-2022
Skills
- Customer service
- Troubleshooting and problem resolution
- Employee development
- Operations management
- Strategic planning
- Product sales
Languages
English
Professional Working
Timeline
Guest Service Representative
INNVEST HOTELS
01.2023 - Current
Supervising Manager
Patel & Desai Enterprise
12.2022 - Current
Post-Graduate Certificate - Business Management
Saskatchewan Polytechnic
BBA - Business Administration And Management
Veer Narmad South Gujarat University
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