KRUTIKA PATEL
Martensville
Summary
Experienced and driven Human Resource Specialist with 5+ years in end-to-end HR operations, including talent acquisition, employee relations, performance management, and compliance. Known for strong work ethic, strategic thinking, and the ability to partner effectively with leadership to support business goals. Trusted advisor with a track record of improving processes, enhancing employee experience, and maintaining high standards of confidentiality and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Human Resources Specialist
DynaIndustrial
05.2023 - Current
- Led full-cycle recruitment: job postings, applicant screening, interview coordination, and offer letters
- Conducted new hire onboarding and orientation, including documentation, training setup, and welcome communications
- Maintained up-to-date employee records (paper and digital), training trackers, and certification logs
- Managed performance reviews and probation evaluations, coordinated with supervisors, and processed related changes
- Handled payroll updates, wage/title changes, benefits enrollment, RRSP contributions, and employee verifications
- Organized employee engagement programs: service awards, referral bonuses, surveys, and suggestion boxes
- Supported career development interviews, training plans, and succession planning initiatives
- Assisted with safety documentation, audits, meetings, PPE tracking, and injury/illness reporting
- Supported ISO 9001:2015 Quality Management System tasks including audits, document control, and reviews
- Monitored absenteeism, generated monthly reports, and supported managers in attendance management
- Oversaw complex employee relations issues, conducted investigations, and ensured compliance with labor laws and internal policies
- Advised leadership on strategic workforce planning, succession planning, and talent development initiatives
Office Administrator
DynaIndustrial
11.2022 - 05.2023
- Managed day-to-day office operations, including document handling, scheduling, and administrative support for multiple departments
- Processed accounts payable and receivable transactions accurately, including invoice coding, payment runs, and client follow-ups
- Reconciled vendor statements, resolved discrepancies, and maintained organized financial records in compliance with company policies
- Monitored employee time and attendance, tracked hours in timekeeping software, and ensured accuracy for payroll processing
- Coordinated with HR and payroll departments to resolve timecard issues and verify approved overtime and leave balances
- Prepared and submitted expense reports, purchase orders, and financial documentation for month-end reporting
- Maintained organized digital and physical filing systems for invoices, receipts, contracts, and personnel records
- Communicated with vendors and clients regarding billing inquiries, outstanding balances, and payment status updates
- Supported budget tracking and helped prepare financial summaries and cash flow reports for management
- Handled sensitive information with discretion and ensured data accuracy across all administrative and accounting records
- Assisted in onboarding new employees by setting up workstations, collecting required documents, and entering timekeeping access
Customer Service Representative
Staples
09.2021 - 11.2022
- Delivered exceptional customer service by maintaining a courteous, solution-focused approach, leading to consistently high satisfaction ratings
- Trained and mentored new hires in cash operations, return procedures, and service standards, enhancing team efficiency and customer experience
- Managed high-volume cash handling, daily reconciliation of drawers, and resolution of billing or shipping discrepancies across departments
- Supported the setup of business accounts for clients, helping drive a 32% increase in customer acquisition and satisfaction
- Collaborated with cross-functional teams to resolve invoicing issues, improve store operations, and ensure smooth transaction processing
- Recognized for exceeding sales targets and fostering long-term customer relationships through attentive service and product knowledge
Human Resource Business Partner
Reliance Industries Limited - India
08.2018 - 07.2021
- Participated in Manpower planning of different production plants for estimating the staffing needs and achieving the HR planning goal.
- Handled end-to-end Recruitment function for Jamnagar Manufacturing Division for both laterals and freshers through mass recruitment drives and campus recruitment
- Screened applicant resumes on job portals and coordinated both on phone and in-person interviews
- Carried out hiring, onboarding and training for more than 500+ candidates
- Handled document and background check for the hires along with communicating policies.
- Handled attendance and leave management of 600 employees in Special Economic Zone production unit.
- Organized and coordinated various events for employee engagement and supported the leadership team in all aspects of engagement and communication through close coordination with Plant Leadership Team.
- Collaborated with leadership on recruitment strategies, development plans, performance management, and employee engagement to improve retention rates by 12%
- Collected feedback after final round interviews, and put together comprehensive compensation packages for prospective hires
- Worked with department heads to understand their talent needs, and reduced the time-to-hire to fill those needs by 33%
- Assisted managers in the use of objectives and performance reviews as coaching tools for individual development
- Entered new hire information into HRIS, and recorded terminations, and processed employee changes and updates
Education
Graduate Certificate - Financial Planning
Seneca College
Toronto, ON08.2022
Graduate Certificate - Human Resource Management
Seneca College
Toronto, ON08.2021
Masters in Business Administration (MBA) - Human Resource Management
The Maharaja Sayajirao University
India 06.2018
Skills
- Full-cycle Recruitment & On-boarding
- HRIS & Applicant Tracking Systems (Acquire, Avanti, SAP, Globalshop solutions)
- Employee Records & Document Management
- Payroll & Timekeeping Support
- Performance Review & Probation Tracking
- Training Coordination & Career Development
- Employee Engagement & Retention Programs
- Knowledge of Employment Standards & HR Compliance
- Strong Communication & Interpersonal Skills
- High Emotional Intelligence & Confidentiality Handling
- Proficient in Microsoft Office Suite (Excel, Word, Outlook)
Languages
English
Hindi
Certification
- Pursuing CPHR (Chartered Professional in Human Resources), CPHR Saskatchewan
- ISO 9001:2015 Internal Auditor
- Occupational Health committee Level 1 & 2
Timeline
Human Resources Specialist
DynaIndustrial
05.2023 - Current
Office Administrator
DynaIndustrial
11.2022 - 05.2023
Customer Service Representative
Staples
09.2021 - 11.2022
Human Resource Business Partner
Reliance Industries Limited - India
08.2018 - 07.2021
Graduate Certificate - Financial Planning
Seneca College
Graduate Certificate - Human Resource Management
Seneca College
Masters in Business Administration (MBA) - Human Resource Management
The Maharaja Sayajirao University
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