KWADWO ASANTE AFARI
Kosice,Kosice
Summary
Dynamic professional with expertise in influential communication and advanced Microsoft Office skills, including Excel, PowerPoint, and Word. Proficient in data analysis and reporting, CRM systems, and IT troubleshooting. Skilled in AI tools and prompt engineering, as well as network technologies such as Cisco routing protocols. Demonstrates decision-making proficiency and excels in customer relationship management software and customer service. Committed to leveraging technical acumen to drive organisational success and enhance operational efficiency.
Overview
7
7
years of professional experience
Work history
Senior Associate, Advanced Tech Expert
AT&T
Košice, Slovakia
2023.11 - 2026.04
- Managed complex and high-risk client cases,delivering timely solutions.
- Selected for a top-tier team handling demanding client interactions.
- Leveraged IT systems, CRM tools, and AI solutions to improve efficiency and resolution time.
Ancona, Italy
ICT Network Administrator
Ancona
2019.01 - 2021.01
- Maintained and optimized network systems using EIGRP, OSPF, and BGP. Managed Cisco ASA firewalls and supported infrastructure performance.
USA
Customer Experience Shift Leader
2019.01 - 2019.01
- Supervised operations, resolved escalations, and improved customer satisfaction and revenue outcomes.
Education
Bachelor’s Degree -
University of Camerino
CCNA & Security -
Cisco Networking Academy
Microsoft Learning
Online 2025.09 - 2025.12
Skills
- Influential Communicator
- Microsoft Office (Excel, PowerPoint, Word – Advanced)
- Data Analysis & Reporting
- CRM Systems
- IT Troubleshooting
- AI Tools & Prompt Engineering
- Network Technologies (Cisco, Routing Protocols)
- Decision-Making proficiency
- Customer Relationship Management Software
- Customer Service
Languages
English (Fluent)
Italian (Basic)
ADDITIONAL INFORMATION
- Strong team player with leadership experience
- Highly adaptable in fast-paced environments
Accomplishments
Educational Awards:
- 2013 Presidential Award Winner, Ghana.
- 2013 Best Regional Student Award.
Employment/Professional Awards:
- AT&T Summit Winner, 2024/25.
Timeline
Microsoft Learning
2025.09 - 2025.12
Senior Associate, Advanced Tech Expert
AT&T
2023.11 - 2026.04
Ancona, Italy
ICT Network Administrator
2019.01 - 2021.01
USA
Customer Experience Shift Leader
2019.01 - 2019.01
Bachelor’s Degree -
University of Camerino
CCNA & Security -
Cisco Networking Academy