Lenka Štangová

Managed multifaceted front desk operations encompassing reception duties and extensive office-type responsibilities for one of Iceland's largest and most diverse accommodations, offering a range of options including hotel rooms, apartments, cottages, and suites.

• Utilized hotel management software – Godo- to facilitate booking processes, room assignments, and billing procedures across multiple accommodation options, demonstrating adaptability and technical proficiency.
• Facilitated seamless communication with travel agencies from all around the world to coordinate room bookings and reservations, ensuring efficient allocation of resources and maximization of occupancy.
• Oversaw a wide array of administrative tasks including data entry, filing, and document management, ensuring meticulous organization and efficient workflow.
• Acted as a central point of contact for internal and external communication, handling inquiries, correspondence, and coordination with various departments.
• Participated in the planning and coordination of weddings and numerous Icelandic events hosted at the hotel, demonstrating event management skills and attention to detail. Utilized strong organizational skills to coordinate event logistics, including room setup, catering arrangements, and guest accommodations.
• Coordinated with other departments such as housekeeping and maintenance to address guest needs promptly and maintain a cohesive work environment, resembling interdepartmental communication in an office.
• Managed billing and payments accurately, demonstrating financial responsibility and attention to detail, essential qualities in office administration roles.

Conducted classes as a university lecturer alongside doctoral studies.

• Developed and delivered engaging lectures, seminars, and tutorials for students of Teacher Education in English and Spanish
• Designed course materials, including syllabi, lesson plans, and assessments, to foster student learning and engagement.
• Provided mentorship and academic support to undergraduate/graduate students.
• Collaborated with faculty members to enhance course content and instructional methods.
• Evaluated student performance through assessments, feedback, and grading.

• Managed the Work and Travel program for Slovak students, facilitating visa application procedures and ensuring compliance with program requirements.
• Provided guidance and assistance to applicants throughout the visa application process, addressing inquiries and resolving issues effectively.
• Collaborated with embassy staff from the consular section to enhance program operations
• Conducted informational sessions and workshops to educate students about visa requirements and program guidelines.
• Maintained accurate records and documentation related to visa applications and program activities.

• Working for one of the biggest worldwide youth organisations
• Connecting with potential customers and helping them choose a suitable exchange program
• Communicating with overseas offices to make sure all the requirements were met
• Supporting Slovak youth in pursuing their future career plans while gaining valuable knowledge in sales, customer service and project management.

Locations: UK, USA, Iceland

• Held multiple summer placement positions in the hospitality industry across the UK, USA (Work and Travel Programme), and Iceland, contributing to a diverse range of hospitality settings.
• Gained firsthand experience in providing exceptional customer service to patrons from different cultural backgrounds, enhancing communication and interpersonal skills.
• Developed a deep understanding of international hospitality standards and best practices, adapting to varying customer preferences and expectations.
• Acquired proficiency in multitasking and problem-solving in fast-paced environments, ensuring smooth operations and guest satisfaction.
• Collaborated with colleagues from diverse backgrounds, fostering a supportive and inclusive work culture conducive to delivering high-quality service.
• Demonstrated adaptability and resilience in adjusting to new work environments and embracing cultural differences to create memorable experiences for guests.
• Received positive feedback from supervisors and customers for professionalism, attention to detail, and dedication to exceeding expectations.

• Volunteering as an English language teacher in two rural schools of Huancayo, Peru (Reynaldo Zanabria Zamudio and Institucion Educativa Paulina Salazar Alfaro)
• Impacting the lives of children aged 6-13 years through quality education, while living with a Peruvian host family
• Being part of one of the largest world non-governmental and non-profit youth organizations, that focuses on making a difference in this world and bringing different cultures together to inspire one another
• Responsibilities included: Teaching and instructing 20 different English classes to students of varying levels in public primary schools of Huancayo, Peru
• Critical and creative thinking while conducting classes to children with very little knowledge of the English speaking world and the language itself
• Communication in both Spanish and English languages
• Cross-cultural communication skills
• Promotion, improvement and practice of a second language
• Introducing Slovakia and its culture, traditions and cuisine through a series of presentations in classes and Global Village projects organized by local university students
• Participation in workshops dealing with cultural understanding and games associated with teaching English as a foreign language.

• Working for one of Bratislava´s language schools that specialises in teaching foreign languages to employees of international as well as Slovak companies and to students of different age categories
• Classes conducted based on the requirements of the employer and the client´s field of work
• Responsibilities included: English lesson planning
• Tailoring teaching methods in order to meet the needs of individuals
• Administrating examination
• Giving appropriate feedback
• Creating comfortable classroom atmosphere
• Evaluating assignments and progress.

• Worked as a teacher assistant in a bilingual private nursery school located in Bratislava, which specializes in promoting worldwide cultures and languages, including Spanish, English, Chinese, and Slovak.
• Provided instruction and support to children of foreigners living in Slovakia, catering to age groups ranging from 1.5 to 6 years.
• Participated and assisted in implementing the school’s Japanese educational model for mathematics, focusing on the development of logical thinking for children
• Created daily games in English and Spanish to enhance skills in geography, reading, drawing, motor skills and physical fitness of children
• Responsible for afternoon’s Communication classes in Slovak language
• Fulfilling the obligation of delivering the daily schedule by assisting teachers in ensuring that children’s personal growth was met
• Prepared individual children’s daily reports reflecting activities and improvements in their education
• Ad-hoc reception duties: meeting and greeting parents/children and responding to daily enquiries.

Martinus Sk is the largest book retailer in Slovakia with a net of six large book stores and online shop

• Critical to this role was combination of a strong customer focus with a sound knowledge of the stock and of the wider book market in order to assist customers locating titles and offer advice about different books and products
• Responsibilities included: buying new books from catalogues or publishers’ representatives
• Verification of accuracy of orders and deliveries
• Creating in-store and window displays based on the company’s policy and management requirements
• Undertaking of bibliographic work using internal computerised system or print sources to identify and locate titles
• Processing and packaging of internet orders and returns
• Communicating with customers face-to-face, via phone and email
• Maintained general housekeeping rules whilst adhering with the health and safety rules.