Customer-oriented with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons.
Overview
8
8
years of professional experience
Work History
Waitress
Farmhouse Inn
09.2019 - Current
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Cashier
Kim’s Service
04.2018 - 08.2022
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
Waitress (Seasonal)
Brightsand Regional Park
07.2016 - 07.2018
Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Environmental Services Housekeeper
Saskatchewan Health Authority
09.2020 - 08.2021
Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Education
Grade 12 -
Avery Outreach
Lloydminster
2016
Skills
Order Accuracy
Compliance standards
Cash Handling
Communication skills
Additional Information
I love to volunteer. I volunteered in high school at the Pioneers lodge & LABIS in Lloydminster.
References available upon request!
Timeline
Environmental Services Housekeeper
Saskatchewan Health Authority
09.2020 - 08.2021
Waitress
Farmhouse Inn
09.2019 - Current
Cashier
Kim’s Service
04.2018 - 08.2022
Waitress (Seasonal)
Brightsand Regional Park
07.2016 - 07.2018
Grade 12 -
Avery Outreach
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