Lisa Kiryk
Saskatoon
Summary
Experienced with coordinating complex programs and managing multiple priorities. Utilizes strong organizational and communication skills to ensure project alignment and success. Track record of fostering team collaboration and adaptability in fast-paced settings.
Results-driven professional with extensive experience in program management and coordination. Known for delivering high-impact projects and fostering strong team collaborations. Adaptable and reliable, excelling in dynamic environments and consistently achieving targeted outcomes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Energy Efficiency Program Coordinator
SaskEnergy
06.2024 - Current
- Collaborated with a network of licensed gas fitters throughout Saskatchewan to promote and install natural gas equipment
- Delivered SaskEnergy messages to customers through Network Members and collected market information to inform energy efficiency strategy
- Established and nurtured long-term relationships with Network Members, Associations, Industry, media, government representatives, and internal departments
- Developed and delivered engagement approaches to promote SaskEnergy rebate programs and the benefits of natural gas
- Delivered energy education to customers with support from internal groups
- Audited program applications and managed millions of dollars in rebate expenditures
- Conducted program research and benchmarked to industry standards
- Developed programs to address barriers to energy efficiency for customers
- Designed customer applications, program terms and conditions, and managed customer personal information
- Administered rebate programs, including approvals and monitoring spending
- Developed and delivered online training sessions for internal groups and external stakeholders
- Designed new processes for shared services and collected customer feedback
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Committee Member
SaskEnergy Indigenous Government Employee
02.2020 - Current
- Attended committee meetings to propose, discuss and advance management and investment ideas.
- Gained valuable experience in decision-making processes through participation on a variety of committees
- Provided strategic direction for the committee by identifying goals and objectives to be achieved within specified timeframes
- Participated actively in discussions, offering constructive feedback when appropriate
- Demonstrated strong leadership, problem-solving, and interpersonal skills while chairing committee meetings
Planning and dispatch LEAD
SaskEnergy
01.2019 - 06.2024
- Managed and scheduled daily operations for a team of 30+ staff, ensuring optimal workforce efficiency and productivity.
- Mentored junior team members to cultivate a collaborative and productive work environment, demonstrating strong leadership abilities.
- Contributed to staff performance reviews by providing detailed and insightful input based on observations and metrics.
- Enforced company policies with fairness, offering guidance and support to maintain compliance and morale.
- Coordinated cross-departmental efforts to guarantee successful project completion and streamlined operations.
- Designed and conducted training sessions and awareness programs, enhancing team skills and knowledge base.
Planning & Dispatch REPRESENTATIVE
SaskEnergy
01.2018 - 06.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Received and coordinated emergency response customer calls, ensuring efficient and accurate handling of critical situations.
- Responded to natural gas service inquiries and requests, delivering prompt and professional support.
- Scheduled service calls for planned maintenance, emergency response, and customer-driven requests, supporting a provincial workforce.
- Demonstrated strong problem-solving and organizational skills in fast-paced and high-pressure scenarios.
Customer Service REPRESENTATIVE
SaskEnergy
01.2008 - 01.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Directed unresolved grievances to appropriate departments for thorough follow-up and resolution.
- Actively sought and applied feedback from supervisors and peers to enhance skills and performance.
- Maintained comprehensive knowledge of company products to offer tailored suggestions and recommendations to customers.
Education
Business Administration
University of Saskatchewan
Saskatoon, SK05.2026
Medical Office Assistant/Business Applications SPECIALIST -
CDI College
01.2005
High School Diploma -
Rossignol High School
01.2003
Skills
- Customer Relations
- Proficient in Microsoft Office 365
- Employee Skill Development
- Office Workflow Support
- Effective Written Communication
- Analytical Problem Solving
- Process improvements
Certification
- Leading People & Project Certification
- Train the Trainer Certification
Timeline
Energy Efficiency Program Coordinator
SaskEnergy
06.2024 - Current
Committee Member
SaskEnergy Indigenous Government Employee
02.2020 - Current
Planning and dispatch LEAD
SaskEnergy
01.2019 - 06.2024
Planning & Dispatch REPRESENTATIVE
SaskEnergy
01.2018 - 06.2024
Customer Service REPRESENTATIVE
SaskEnergy
01.2008 - 01.2018
Medical Office Assistant/Business Applications SPECIALIST -
CDI College
High School Diploma -
Rossignol High School
Business Administration
University of Saskatchewan
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