Lubomir SYKORA
Zilina,Zilina
Summary
Accomplished Operations Manager with extensive experience in the hospitality industry, leading teams and managing operations across multiple international locations. Proven track record in maximising sales, optimising workflow, and achieving cost savings while maintaining high standards of quality and service. Skilled in team leadership, customer relationship management, budget management, and HACCP compliance. Adept at collaborating with cross-functional teams to align operational capabilities with business objectives. Career goal: to drive operational excellence and support business growth through strategic planning and innovative solutions.
Overview
20
20
years of professional experience
Work History
Operations Manager
Hotel Pullman Bucharest World Trade Center
Bucharest, Romania
11.2015 - 08.2025
- Lead all F&B outlets, kitchen, cost control department, purchasing department
- Maximise the sales of all restaurants including price management, collaboration with sales and marketing departments, collaboration with World Trade Center event team for F&B services for all meeting facilities for up to 1.000 guests.
- Manage 52 employees including coaching and training of the heads of F&B outlets.
- Supervise & coordinate all F&B activities of the Hotel: organise the day-to-day job of all outlets employees; monitor service standards, control food safety, HACCP and health & safety procedures.
- Manage operations in GM's absence.
- Monthly reporting on top & bottom lines, monitoring monthly inventories, yearly F&B budget preparation, monthly forecasts, managing cost of sales, meetings and final reporting as well as corporate needs.
- 205 rooms, 1 bar, 3 restaurants (150.000 covers per year)
- Monitored staff performance and developed improvement plans.
- Directed staff recruitment and training, building a highly skilled and motivated operations team.
- Oversaw quality control processes, maintaining high standards for all products and services.
- Led operations team in daily tasks, optimising workflow and increasing efficiency by 20%.
- Managed budgets and financial planning, achieving cost savings without compromising on quality.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Collaborated with sales and marketing teams to align operational capabilities with customer demands.
- Cultivated work environment focused on personal responsibility, continuous improvement and delivering high-quality results.
- Fostered strong relationships with key stakeholders, including suppliers and clients, to support business objectives.
- Drove company growth with proactive mindset and results-oriented plans for business operations.
- Led cross-functional teams in project implementation, delivering on time and within budget.
Restaurant Manager
Hotel ibis Prague Mala Strana
Prague
07.2012 - 10.2015
- Supervise & coordinate restaurant, bar & meeting rooms.
- Maximise the sales in restaurant, breakfast.
- Manage 15 employees.
- Lead all F&B activities: organise the day-to-day job of the team, cashiering, monthly inventories, HACCP, ensuring hotel standards, orders of the F&B goods, manage F&B cost of sales, monthly reporting.
- Commercialize 3 meeting rooms: corporate sales, promotions, preparation of corporate contracts for clients, meetings.
- 225 rooms, 1 bar, 1 restaurant (120.000 covers per year)
Assistant General Manager/Operations Manager
Hotel ibis London Gatwick Airport
Gatwick
10.2010 - 06.2011
- Supervise & coordinate the front office and the F&B teams.
- Manage 25 employees.
- Manage Hotel in GM absence.
- Leading the Good to Great Culture at front desk, restaurant.
- 141 rooms, 1 bar, 1 restaurant (89.000 covers per year plus delayed flights)
- Coordinated with the General Manager in strategic planning and execution of business plans.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Handled customer complaints with diplomacy, resolving issues to the customer's satisfaction.
- Implemented cost-control measures, reducing overheads while maintaining quality of service.
Duty Manager
Hotel ibis London Luton Airport
Luton
08.2009 - 09.2010
- Supervise & coordinate the front office, the back office, cashiering and welcoming of the guests through a quality service in order to increase the guest satisfaction and ARR.
- Lead all Reception, Reservation and Cashiering employees and ensures that there is a good working atmosphere.
- Organise the day-to-day job of 22 employees.
- Maximise the sales of rooms.
- 162 rooms, 1 bar, 1 restaurant
F&B Manager/Conference Manager
Hotel ibis London Luton Airport
Luton
08.2008 - 07.2009
- Responsible for the full organization and service standards of the Restaurant, Bar and Kitchen.
- Ensure all control procedures/systems of administration applied as per brand standards.
- Responsible for the daily and monthly administrative reports.
- Control of prime cost of all food and beverage, Health and safety, food hygiene.
- 162 rooms, 1 bar, 1 restaurant
Night Auditor then Reception Expert
Hotel ibis London Gatwick Airport
Gatwick
09.2006 - 07.2008
- Welcome guests, supervise all front office tasks including cashiering and reporting, dealing with complaints.
- In charge of Group bookings.
- Training and induction of new starters.
- 141 rooms, 1 bar, 1 restaurant
Flight Auditor
LSG Sky Chefs
04.2005 - 08.2006
- Responsible for quality and service of food from the beginning to final service provided to the clients.
- Company providing food service for Airline companies
Education
Accor Hotels
03.2026
Tourism
University of Goodwill
Czech Republic01.2004
Skills
- Proficient in MS Office
- Micros
- Hotix
- Fols
- Tars (Accor Central Reservations System)
- VG
- Cost control
- Team leadership
- Customer relationship management
- HACCP compliance
- Budget management
Languages
Slovakian
English
Czech
Hobbies and Interests
Reading about property market, Economy, Hotel business, Squash, Tennis, Ice Hockey
Custom Section
- 2006-01-01, Present, Accor Hotels, Good to Great, Welcoming disabled guests, Handling customer complaints, First Aid, Management of H&S, Management of Food & Hygiene, Alcohol License (UK), ISO Audit, Product Quality Audit, Assistant Manager Development Programme: Management skills, Sales skills, Train the Trainer, Personal Appraisal, HR Basic, Team building skills
- 2002-01-01, 2004-12-31, University of Goodwill, Czech Republic, Tourism
Hobbies and interests
- Real estate
Timeline
Operations Manager
Hotel Pullman Bucharest World Trade Center
11.2015 - 08.2025
Restaurant Manager
Hotel ibis Prague Mala Strana
07.2012 - 10.2015
Assistant General Manager/Operations Manager
Hotel ibis London Gatwick Airport
10.2010 - 06.2011
Duty Manager
Hotel ibis London Luton Airport
08.2009 - 09.2010
F&B Manager/Conference Manager
Hotel ibis London Luton Airport
08.2008 - 07.2009
Night Auditor then Reception Expert
Hotel ibis London Gatwick Airport
09.2006 - 07.2008
Flight Auditor
LSG Sky Chefs
04.2005 - 08.2006
Accor Hotels
Tourism
University of Goodwill