Luc Ouellet
Wakaw
Overview
9
9
years of professional experience
3
3
Certification
Work History
Service Technician
Gateway Mechanical
Saskatoon, SK
01.2024 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols
- Adhered to safety protocols and policies to reduce workplace accidents
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients
- Troubleshooting and diagnosing issues with HVAC and refrigeration units.
- Streamlined workflow processes by maintaining an organized inventory of tools, parts, and supplies necessary for jobs.
- Completing routine quarterly maintenance on including but not limited to commercial RTU's, MUA, Boilers, Grocery store refrigeration, Unit and radiant heaters
- Troubleshooting and repairing all HVAC/Refrigeration equipment
- Complete sales assists to generate quotes for repairs or replacements of units
- Prioritize our big name clients (Walmart, Sobeys/Safeway, Circle K, Shell) dealing with emergency services calls in a timely manner
Service Technician
Moore & Russell
Vancouver, BC
03.2022 - 01.2024
- Inspecting equipment to ensure safety and compliance with TSSA code requirements
- Troubleshooting, diagnosing and repairing all residential hvac products and some commercial units
- Leadership role including training and mentoring new employees
- Maintaining residential and commercial units including but not limited to furnaces, heat pumps, boilers, geothermals, rooftops, fireplaces, HRV
- Efficient preparation of work estimates and invoices, providing quotes for HVAC equipment
Service Technician
Reliance Home Comfort
Vancouver, BC
07.2017 - 02.2022
- Performing routine maintenance on all heating & cooling units
- Troubleshooting and repairing a wide range of HVAC units (Carrier Specialized)
- Ensuring to make monthly budgets of leads, CPPS and Google reviews with minimal call backs
- Earned Peel's productivity leader Award in 2019
- Effectively dealing with highly escalated calls
- Excellent customer service, handling inquiries, complaints and service requests
- Recognized as one of the top performers in commission-based selling and establishing positive rapport with customers, building brand loyalty
- Completing routine quarterly maintenance on including but not limited to commercial RTU's, MUA, Boilers, Refrigeration equipment
Education
Cambrian College
01.2016
Skills
- Safety and compliance
- Troubleshooting ability
- Clear Verbal and Written Communication
- Customer Service
- Analytical Thinker
- Computer Skills
Certification
- Saskatchewan Drivers License with clean records
- 313 Ontario Air Conditioning and Refrigeration Mechanic
- General Gas ticket
- Oil Burner Technician 2
- ODP
- Fall protection
- Working at Heights
- Boom/Scissor lift
Languages
English
Native or Bilingual
French
Native or Bilingual