Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Luc Ouellet

Wakaw

Overview

8
8
years of professional experience
1
1
Certification

Work History

Service Technician

Gateway Mechanical
01.2024 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols
  • Adhered to safety protocols and policies to reduce workplace
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies.
  • Troubleshooting and diagnosing issues with HVAC and refrigeration units.
  • Optimized system performance by detecting leaks, repairing or replacing damaged components as needed.
  • Collaborated with team members to complete complex installations and repairs within tight deadlines.
  • Streamlined workflow processes by maintaining an organized inventory of tools, parts, and supplies necessary for jobs.

Service Technician

Moore & Russell
03.2022 - 01.2024
  • Inspecting equipment to ensure safety and compliance with TSSA code requirements
  • Troubleshooting, diagnosing and repairing all residential hvac products and some commercial units
  • Leadership role including training and mentoring new employees
  • Maintaining residential and commercial units including but not limited to furnaces, heat pumps, boilers, geothermals, rooftops, fireplaces, HRV
  • Efficient preparation of work estimates and invoices, providing quotes for HVAC equipment

Service Technician

Reliance Home Comfort
07.2017 - 02.2022
  • Performing routine maintenance on all heating & cooling units
  • Troubleshooting and repairing a wide range of HVAC units (Carrier Specialized)
  • Ensuring to make monthly budgets of leads, CPPS and Google reviews with minimal call backs
  • Earned Peel's productivity leader Award in 2019
  • Effectively dealing with highly escalated calls
  • Excellent customer service, handling inquiries, complaints and service requests
  • Recognized as one of the top performers in commission-based selling and establishing positive rapport with customers, building brand loyalty
  • Completing routine quarterly maintenance on including but not limited to commercial RTU's, MUA, Boilers, Grocery store refrigeration, Unit and radiant heaters
  • Troubleshooting and repairing all HVAC/Refrigeration equipment
  • Complete sales assists to generate quotes for repairs or replacements of units
  • Lead Gas tech being the one in charge of training new employees
  • Prioritize our big name clients (Walmart, Sobeys/Safeway, Circle K, Shell) dealing with emergency services calls in a timely manner

Education

Cambrian College
01.2016

Skills

  • Safety and compliance
  • Troubleshooting ability
  • Clear Verbal and Written Communication
  • Customer Service
  • Analytical Thinker
  • Computer Skills

Certification

  • Saskatchewan Drivers License with clean records
  • 313 Ontario Air Conditioning and Refrigeration Mechanic - Red Seal in Progress
  • General Gas ticket
  • Oil Burner Technician 2
  • ODP
  • Fall protection
  • Working at Heights
  • Boom/Scissor lift

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Service Technician

Gateway Mechanical
01.2024 - Current

Service Technician

Moore & Russell
03.2022 - 01.2024

Service Technician

Reliance Home Comfort
07.2017 - 02.2022

Cambrian College

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Luc Ouellet