Summary
Overview
Work History
Education
Skills
Timeline
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Lydia Eyre

Handforth,ENG

Summary

Dynamic Administrator with a proven track record in enhancing workflow efficiency and delivering exceptional customer service Highly motivated and conscientious, I excel in CRM utilization and team collaboration, consistently meeting KPIs, while going the extra mile to support colleagues. Assisting sales teams with identifying customer needs and creating customized solutions. Excellent verbal and written communication skills to document sales activities.

Overview

3
3
years of professional experience

Work History

Sales Administrator

Trust Ford
Manchester, Wilmslow
02.2025 - Current
  • Coordinated sales orders, ensuring prompt document processing and efficient workflow.
  • Collaborated with sales team to streamline administrative tasks.
  • Utilized CRM software to track customer interactions and sales data.
  • Provided administrative support to sales team by preparing and organizing customer data.
  • Completed day-to-day duties accurately and efficiently.
  • Ensured compliance with company policies and procedures.
  • Provided general administrative support to staff members.
  • Monitored emails, sorted mail and distributed correspondence accordingly.
  • Maintained filing system for important documents such as contracts and invoices.

Insurance Claims Handler

CC Response
Stockport, Cheshire
08.2024 - 02.2025
  • Manage a team in South Africa to make sure KPI's and requirements are met.
  • Complete first notification of loss with customers to find a suitable replacement vehicle in short amounts of time.
  • Contacted third party insurers to report initial allegations and get their stance on liability.
  • Adhered to policies and procedures for smooth daily operations.
  • Answered calls promptly and delivered faultless service for diverse needs.
  • Assisted team members with tasks and consistently meet targets.
  • Collaborated in team setting to handle daily assignments and challenges.
  • Handled team filing, data entry and recordkeeping.
  • Accomplished tasks with enthusiasm and skills in time management.
  • Worked well with team members to complete tasks.
  • Completed regular tasks and temporary assignments as directed.

First Notification of Loss Handler

QDOS Accident Management
Wilmslow
11.2023 - 08.2024
  • Conducted phone consultations with customers post-accident to gather crucial details on location and circumstances.
  • Diligently recorded information in bespoke database for accuracy and accessibility.
  • Utilized expertise to investigate incidents and document comprehensive accounts of events.
  • Advised customers on available services tailored to their needs.
  • Provided preliminary legal advice based on gathered information.
  • Assessed vehicle condition from damage images to classify as Road Worthy or Unroadworthy.
  • Evaluated need for storage and recovery, ensuring signed CRA and S&R prior to cost-effective arrangements.
  • Collected vehicle data, including images, VRN, VIN, and mileage, for engineers' detailed reports.

HR Vetting Administrator

Dnata Catering
Manchester, MAN
12.2022 - 10.2023
  • Complete background checks on prospective employees in line with Civil Aviation Authority standards for airside and non-airside roles
  • Work closely with candidates to understand their 5-year history
  • Reach out to external individuals, including but not limited to candidates' former employers, schools, colleges, and universities
  • Provide friendly support to candidates, maintaining contact with them as you guide them through the vetting journey
  • Answer any queries relating to the vetting process of a candidate
  • Prioritise and manage own workloads effectively, ensuring KPIs are met
  • Make amends on vetting packs that have been rejected by the Compliance team
  • Collaboratively work within the vetting team sharing knowledge and providing support where need be
  • Keep track of candidate's progress whilst they're in the vetting process, to be able to provide an update if requested

Education

BTEC -

Aquinas College
Manchester, MAN
07.2024

A-Level -

Aquinas College
Manchester, MAN
11.2021

GCSEs -

Cheadle Hulme High School
Manchester, MAN
04.2017

CIPD Level 3 - Human Resource Management

The CIPD
Manchester

Skills

  • Confident
  • Friendly
  • Conscientious
  • Hardworking
  • Going the extra mile
  • Outgoing
  • People skills
  • Highly motivated
  • Good team player
  • Excellent customer service
  • Training manuals
  • KPI's
  • Legislation
  • Organisational development
  • File management
  • Records management
  • Databases
  • Excel
  • Fraud prevention
  • Regulatory compliance

Timeline

Sales Administrator

Trust Ford
02.2025 - Current

Insurance Claims Handler

CC Response
08.2024 - 02.2025

First Notification of Loss Handler

QDOS Accident Management
11.2023 - 08.2024

HR Vetting Administrator

Dnata Catering
12.2022 - 10.2023

BTEC -

Aquinas College

A-Level -

Aquinas College

GCSEs -

Cheadle Hulme High School

CIPD Level 3 - Human Resource Management

The CIPD

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Lydia Eyre