Marcela Zátopková

Kyndryl was established by spin-off from IBM. It designs, builds, manages and modernize the mission-critical technology systems that the world depends on every day.

My role & responsibilities were the same as described in IBM section. The only change was that as part of former IMV organization we moved under Procurement leadership.

I led team of 16 up to 30 employees. At my last position I was in charge of 16 employees: NW Bus. Ops. Managers and Dispute Managers.

• Main goal related to Dispute management was monitoring and control over invoices for Network services. Raising financial disputes towards vendors in case of discrepancies, disputes negotiations and resolution aiming for financial credit.
• BOMs were in charge of management of Network financials across various Markets. Roadmaps, Financial closings, Accounts focus initiatives and Financial disputes resolution.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes
• Managed budgets effectively, consistently delivering projects on-time and within financial constraints
• Facilitated smooth collaboration between departments through clear communication channels
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them

First line manager in former Customer Fulfillment organization, in Education unit and in Business Management Operations:

• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback.
• Established clear objectives for team, aligning goals with company-wide initiatives for greater impact on business success.
• Managed and motivated employees to be productive and engaged in work.
• Conducted performance evaluations, identifying areas for improvement and providing constructive feedback to team members to improve skills.
• Motivated employees through regular recognition of achievements, fostering atmosphere of accomplishment within team.
• Coached and mentored staff, leading to higher employee retention rates and individual skill development.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Facilitated cross-functional collaboration, fostering teamwork and improved communication among departments.
• Collaborated with other managers to share best practices, continuously improving departmental policies and procedures as needed.
• Optimized resource allocation for maximum efficiency and cost savings.
• Led by example in maintaining positive attitude and strong work ethic, inspiring others to perform at their best level possible consistently.
• Developed training programs to enhance employee skills and knowledge, boosting overall team performance.
• Education, training and development of assigned team
• Administrative and system support, control of current processes and procedures

• Facilitated hiring process by working closely with HR in candidate screening, interviewing, and on-boarding new administrative staff members.
• Enhanced staff performance through comprehensive training programs and regular performance evaluations, leading to more skilled and motivated team.
• Streamlined office processes by implementing efficient administrative systems, resulting in increased productivity and reduced operational costs.
• Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly.
• Co-operation on preparation and updates of standard procedures, Company Manual and other manuals, forms, internal regulations and announcements
• Budget preparation, responsibility for effective use while minimizing costs
• Negotiated favorable contracts with vendors for office supplies and services, reducing overall operational expenses while maintaining quality standards.
• Prepared comprehensive reports on departmental performance for senior management, enabling informed decision-making and strategic planning efforts.
• Collaborated with leaders from other departments to achieve consistent processes and maximize efficiency of resources (Operation, Security, Procurement, HR, Marketing and Legal)
• Assigned projects: Implementation of new Information system, Business Continuity Management, Security project, Sales and quality enhancement projects
• Organized corporate events such as conferences and workshops that fostered professional development among staff members.
• Resignation reason: Organizational changes – merger of Czech and Slovak operation, Slovak management disestablishment.

• Increased sales by building strong customer relationships and providing excellent service.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
• Public competitions monitoring and data preparation for public competitions
• Responsible for products database (entering new products, readjustment in pricing, data for internet price list, etc.)
• Preparation of contracts, sales and service for a business partner (mobile phones operator)
• Resignation reason: Study of English language while staying in UK.

• Recruitment, selection, training of new employees
• Supervision, leading, coaching and motivation of assigned administration team
• Establishing of 12 branches in Slovakia
• Preparation of standard procedures, co-operation on updating a Company Manual and other manuals, preparation of standard forms for Operation, Administration and Security
• Implementation of new procedures into practice and check on their compliance
• Audits completion
• Reporting to top management (SK, UK)
• Organization of meetings for assigned departments
• Responsibility for budget limits adherence
• Resignation reason: There was no resignation – career growth within the same company.

• Preparation of price quotations
• Ordering materials for print
• Preparation of details for Business director – reports, meetings, etc
• Organization of business meetings for Business Director
• Recording of routine correspondence.