Marek Kacvinský

• Responded to customer requests for products, services, and company information.
• Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Communication in French and English.

• Built relationships with vendors to manage orders and negotiate costs.
• Taught employees bar sales techniques, resulting in higher profits.
• Updated drink menu with creative cocktails, contemporary wines, and craft beers.
• Recruited and trained new bartenders and barbacks to help maintain talented team.

• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
• Stepped into additional roles during busy times to boost coverage of important stations.
• Greeted guests and asked open-ended questions to help determine needs and offer options.

Working with physically and mentally ill patients. The essential of my position consisted in providing assistance and company to the patients such as going for a walk with them, interactions, playing board games and etc. Aim of the facility was simply to ensure that even these kind of people could benefit fully from their life as others.

Assistant worker in the bakery.