Margaréta Pienčáková

• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Managed time efficiently in order to complete all tasks within deadlines.
• Corresponded with clients through email, telephone, or postal mail.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Resolved customer problems and complaints.
• Learned and adapted quickly to new technology and software applications.

• Performed additional tasks to keep dining room running smoothly.
• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
• Retained knowledge of current menu selections for accurate, reliable customer guidance.

Maintained brand image by keeping neat personal appearance.

• Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
• Processed cash, credit card and voucher payments using POS terminals.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Greeted and seated guests to establish prompt, high quality service.