Maria Luzimere Pinheiro Andrade
Saskatoon
Overview
25
25
years of professional experience
Work History
Housekeeping Room Attendant
Comfort Suites Hotel
05.2024 - Current
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
Babysitter
Renata Barbosa
12.2021 - 01.2024
- Maintained a clean and organized environment to ensure the well-being of child under care.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured child when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Offered emotional support by actively listening to child's concerns and responding empathetically while fostering their problem-solving abilities.
Warehouse Stocker
Elshaday Stationary
03.2006 - 12.2018
- Improved customer satisfaction by promptly locating items and providing product information.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Assisted customers with special requests, enhancing their shopping experience at the store.
Housekeeper
Pousada NK
01.2001 - 01.2006
- Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Dusted and vacuumed rooms, wiped baseboards, cleaned mirrors, toilets, sinks, showers and floors daily.
- Removed all trash from guest rooms.
- Interacted pleasantly with clients and patrons when performing daily duties.
Education
Grade 12 -
Colegio Appogeu
12.1993
Skills
- Customer service
- Guest relations
- Patience and empathy
- Time management
- Strong work ethic
- Reliability
Languages
Spanish
Full Professional
English
Professional Working
Portuguese
Native or Bilingual
Timeline
Housekeeping Room Attendant
Comfort Suites Hotel
05.2024 - Current
Babysitter
Renata Barbosa
12.2021 - 01.2024
Warehouse Stocker
Elshaday Stationary
03.2006 - 12.2018
Housekeeper
Pousada NK
01.2001 - 01.2006
Grade 12 -
Colegio Appogeu
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