Marian Kulich

Flexible Escalation Manager works well independently and collaboratively with other departments. Strong organizational and communications skills for thinking quickly and solving problems in fast-paced environment. Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times.

10+ year track record of collaborating with senior management to manage escalations and maintain customer satisfaction.

Hardworking Technical Support Manager reduces workload through escalation management and expectations management.

Insightful Information Technology Manager with 20+ years of IT leadership experience including oversight of infrastructure, application support and SAS consulting services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering SAS solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff coordination.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Focused professional with success and delivered unbiased perspective to solve disputes. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems.

• Certified SAS Base programmer, SAS
• Crucial Conversations Certificate of Completion - Crucial Learning
• Emotional Intelligence - TalentSmartEQ
• DISC Certification - Crucial Learning

Actively involved in promoting help to Ukraine and opposing information war and disinformation campaign in Eastern European countries, used by Russia by supporting extremists and far right/left. In forms, such as:

• Campaigning for help to Ukraine, organizing protests and demonstrations. Organize march with other activists to demand action on active help to protect civil population in Ukraine from attacks and killing in the war against Ukraine.
• Developing and advocating for Ukrainian support policies and legislation. As activist I lobby Slovak representatives for active support.
• Launching organization to promote a war against Ukraine cause. I build a network with other activists and allies to build a community of support. We organize fundraising campaigns for demining machine and other equipment for Ukraine.
• Participating in community building by Festival Atmosfera . I volunteer as a leader in Technical Production area, to make a positive difference in my surroundings. I also engage in dialogue and collaboration with people from different backgrounds and perspectives to foster mutual understanding and respect.