Travelling, reading, improving existing skills, learning foreign languages
Maroš Kucik
IT Specialist
Košice
Summary
Results-driven IT Specialist skilled in change management, risk assessment, and compliance. Experienced CERT Alert Manager with a proven ability to mitigate cybersecurity risks and enhance system resilience. Proficient in coordinating change requests, monitoring network infrastructure, and maintaining SAP configuration records. Acts as an effective liaison between technical teams and end users, driving reliability and continuous improvement in IT operations.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Process Expert
DT IT Solutions Slovakia
08.2022 - Current
- Coordinated and managed change requests using ServiceNow and HP Service Manager 9, ensuring efficient implementation.
- Presented high-risk changes during Change Advisory Board (CAB) calls, facilitating approvals and stakeholder alignment.
- Conducted risk assessments to identify and mitigate impacts, enhancing system reliability and compliance.
- Developed a Python script for Notepad++ to automate team workflows, improving process efficiency.
- Maintained audit-ready documentation and SAP configuration records to meet internal and external regulations.
- Led testing, validation, and pre/post-implementation reviews to ensure seamless system updates.
Infrastructure / CERT Alert Manager
DT IT Solutions Slovakia
04.2022 - 08.2022
- Advised customers on critical system vulnerabilities, delivering actionable recommendations to enhance security posture.
- Presented high-impact vulnerability assessments to customers and Service Chain Operations Managers (SCOPMs), driving remediation and stakeholder alignment.
- Collaborated with operations teams via ServiceNow and HP Service Manager 9 to resolve CERT alerts, reducing cybersecurity risks by 25%.
- Monitored and analyzed emerging vulnerabilities using threat intelligence feeds, ensuring proactive threat management.
- Coordinated patch deployments and prioritized vulnerabilities based on severity, minimizing system exposure.
SPOCnet / GCCO
DT IT Solutions Slovakia
08.2019 - 04.2022
- Monitored network infrastructure using Zabbix and Oracle VM, proactively addressing latency, outages, and performance issues.
- Acted as primary liaison for network-related queries, streamlining communication via ServiceNow, HP Service Manager 9, BMC Remedy, and Helix.
- Managed SAP configuration records for network devices, ensuring accurate asset tracking and compliance with change procedures.
- Analyzed network performance metrics to identify trends, recommending optimizations to enhance system reliability.
- Coordinated incident resolution with engineering teams, prioritizing critical issues to minimize downtime.
- Generated detailed reports on network status and incidents, supporting operational reviews and compliance audits.
- Participated in change management processes, validating network updates to maintain system integrity.
SAP Industry & SME Trainee
DT IT Solutions Slovakia
07.2018 - 07.2019
Database Administration Trainee
DT IT Solutions Slovakia
01.2017 - 07.2018
Solution Delivery Trainee
DT IT Solutions Slovakia
07.2016 - 01.2017
Warehouse Supervisor
Wasdell Packaging
04.2015 - 08.2016
- Conducted regular inventory audits
- Implemented preventive maintenance programs for all equipment used in daily operations
- Optimized storage capacity by redesigning warehouse layout for maximum space utilization
- Reduced order processing times by streamlining the picking, packing, and shipping processes.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
Goods in Manager
Wasdell Packaging
08.2014 - 04.2015
- Trained new staff members.
- Improved warehouse organization
- Organized storage areas.
- Organized records of vehicles, schedules and completed orders.
- Conducted research to address shipping errors and packaging mistakes.
Education
DIS - Computer Systems
Dual Education T-systems
09.2016 - 06.2019
High School Diploma - undefined
SZŠ Petzvalova
09.2012 - 06.2014
Certificate - English, Maths, Graphic, Web And Game Design
New College Swindon
09.2011 - 06.2012
No Degree - undefined
Gymnasium of Jan Amos Komensky
Skills
Professional Skills:
High-Pressure Performance and Results Delivery
Cross-Functional Team Collaboration
Technical Client Support
Technical Presentation and Stakeholder Engagement
Technical Skills:
Linux Server Administration
Windows Server Administration
MySQL Database Management
SAP Configuration Management
Excel Data Analysis
ServiceNow Proficiency
Certification
Junior SAP Administrator Course
Interests
Timeline
Process Expert
DT IT Solutions Slovakia
08.2022 - Current
Infrastructure / CERT Alert Manager
DT IT Solutions Slovakia
04.2022 - 08.2022
SPOCnet / GCCO
DT IT Solutions Slovakia
08.2019 - 04.2022
SAP Industry & SME Trainee
DT IT Solutions Slovakia
07.2018 - 07.2019
Database Administration Trainee
DT IT Solutions Slovakia
01.2017 - 07.2018
DIS - Computer Systems
Dual Education T-systems
09.2016 - 06.2019
Solution Delivery Trainee
DT IT Solutions Slovakia
07.2016 - 01.2017
Warehouse Supervisor
Wasdell Packaging
04.2015 - 08.2016
Goods in Manager
Wasdell Packaging
08.2014 - 04.2015
High School Diploma - undefined
SZŠ Petzvalova
09.2012 - 06.2014
Certificate - English, Maths, Graphic, Web And Game Design
New College Swindon
09.2011 - 06.2012
No Degree - undefined
Gymnasium of Jan Amos Komensky