Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Maroš Kucik

IT Specialist
Košice

Summary

Results-driven IT Specialist skilled in change management, risk assessment, and compliance. Experienced CERT Alert Manager with a proven ability to mitigate cybersecurity risks and enhance system resilience. Proficient in coordinating change requests, monitoring network infrastructure, and maintaining SAP configuration records. Acts as an effective liaison between technical teams and end users, driving reliability and continuous improvement in IT operations.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
4
4
Languages

Work History

Process Expert

DT IT Solutions Slovakia
08.2022 - Current
  • Coordinated and managed change requests using ServiceNow and HP Service Manager 9, ensuring efficient implementation.
  • Presented high-risk changes during Change Advisory Board (CAB) calls, facilitating approvals and stakeholder alignment.
  • Conducted risk assessments to identify and mitigate impacts, enhancing system reliability and compliance.
  • Developed a Python script for Notepad++ to automate team workflows, improving process efficiency.
  • Maintained audit-ready documentation and SAP configuration records to meet internal and external regulations.
  • Led testing, validation, and pre/post-implementation reviews to ensure seamless system updates.

Infrastructure / CERT Alert Manager

DT IT Solutions Slovakia
04.2022 - 08.2022
  • Advised customers on critical system vulnerabilities, delivering actionable recommendations to enhance security posture.
  • Presented high-impact vulnerability assessments to customers and Service Chain Operations Managers (SCOPMs), driving remediation and stakeholder alignment.
  • Collaborated with operations teams via ServiceNow and HP Service Manager 9 to resolve CERT alerts, reducing cybersecurity risks by 25%.
  • Monitored and analyzed emerging vulnerabilities using threat intelligence feeds, ensuring proactive threat management.
  • Coordinated patch deployments and prioritized vulnerabilities based on severity, minimizing system exposure.

SPOCnet / GCCO

DT IT Solutions Slovakia
08.2019 - 04.2022
  • Monitored network infrastructure using Zabbix and Oracle VM, proactively addressing latency, outages, and performance issues.
  • Acted as primary liaison for network-related queries, streamlining communication via ServiceNow, HP Service Manager 9, BMC Remedy, and Helix.
  • Managed SAP configuration records for network devices, ensuring accurate asset tracking and compliance with change procedures.
  • Analyzed network performance metrics to identify trends, recommending optimizations to enhance system reliability.
  • Coordinated incident resolution with engineering teams, prioritizing critical issues to minimize downtime.
  • Generated detailed reports on network status and incidents, supporting operational reviews and compliance audits.
  • Participated in change management processes, validating network updates to maintain system integrity.

SAP Industry & SME Trainee

DT IT Solutions Slovakia
07.2018 - 07.2019

Database Administration Trainee

DT IT Solutions Slovakia
01.2017 - 07.2018

Solution Delivery Trainee

DT IT Solutions Slovakia
07.2016 - 01.2017

Warehouse Supervisor

Wasdell Packaging
04.2015 - 08.2016
  • Conducted regular inventory audits
  • Implemented preventive maintenance programs for all equipment used in daily operations
  • Optimized storage capacity by redesigning warehouse layout for maximum space utilization
  • Reduced order processing times by streamlining the picking, packing, and shipping processes.
  • Supervised shipping and receiving, distribution and workplace safety.
  • Oversaw daily operations and shipping and handling processes.

Goods in Manager

Wasdell Packaging
08.2014 - 04.2015
  • Trained new staff members.
  • Improved warehouse organization
  • Organized storage areas.
  • Organized records of vehicles, schedules and completed orders.
  • Conducted research to address shipping errors and packaging mistakes.

Education

DIS - Computer Systems

Dual Education T-systems
09.2016 - 06.2019

High School Diploma - undefined

SZŠ Petzvalova
09.2012 - 06.2014

Certificate - English, Maths, Graphic, Web And Game Design

New College Swindon
09.2011 - 06.2012

No Degree - undefined

Gymnasium of Jan Amos Komensky

Skills

Professional Skills:

Certification

Junior SAP Administrator Course

Interests

Travelling, reading, improving existing skills, learning foreign languages

Timeline

Process Expert

DT IT Solutions Slovakia
08.2022 - Current

Infrastructure / CERT Alert Manager

DT IT Solutions Slovakia
04.2022 - 08.2022

SPOCnet / GCCO

DT IT Solutions Slovakia
08.2019 - 04.2022

SAP Industry & SME Trainee

DT IT Solutions Slovakia
07.2018 - 07.2019

Database Administration Trainee

DT IT Solutions Slovakia
01.2017 - 07.2018

DIS - Computer Systems

Dual Education T-systems
09.2016 - 06.2019

Solution Delivery Trainee

DT IT Solutions Slovakia
07.2016 - 01.2017

Warehouse Supervisor

Wasdell Packaging
04.2015 - 08.2016

Goods in Manager

Wasdell Packaging
08.2014 - 04.2015

High School Diploma - undefined

SZŠ Petzvalova
09.2012 - 06.2014

Certificate - English, Maths, Graphic, Web And Game Design

New College Swindon
09.2011 - 06.2012

No Degree - undefined

Gymnasium of Jan Amos Komensky
Maroš KucikIT Specialist