Meg Pevy
Saskatoon
Summary
Highly motivated hospitality professional known for outstanding teamwork and training abilities. Excels in food and beverage safety management. Exceptional customer service skills and a strong work ethic. Proven ability to enhance guest experiences through effective communication and relationship management, ready to contribute to a dynamic team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
The Yard & Flagon
05.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely food preparation and order delivery.
- Maintained cleanliness and organization of dining area, enhancing guest ambiance and experience.
- Assisted in training new servers on menu offerings and service standards.
- Managed cash register operations, ensuring accurate handling of payments and transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server/Bartender
The Rook & Raven
09.2022 - 01.2023
- Prepared and served beverages in a fast-paced environment, ensuring customer satisfaction.
- Managed bar inventory, reducing waste through effective stock management practices.
- Trained new staff on cocktail preparation techniques and customer service standards.
- Developed unique drink specials, enhancing menu offerings and increasing patron engagement.
- Collaborated with kitchen staff to synchronize service times and optimize customer experience.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Monitored compliance with health and safety regulations, promoting a safe drinking environment.
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
Server
The Yard & Flagon
05.2022 - 09.2022
- Recommended menu items based on guest preferences, increasing overall satisfaction.
- Implemented efficient table management strategies to optimize seating during peak hours.
- Served food and beverages promptly with focused attention to customer needs.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Server/Bartender
Field & Forge
05.2020 - 11.2020
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently, prioritizing guest needs and maintaining high service standards.
- Upsold menu items effectively, enhancing overall sales and improving guest satisfaction.
- Streamlined workflow processes by implementing effective table management strategies during peak hours.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Hospitality & Tourism Management - Hospitality Management
Saskatchewan Polytechnic
Saskatoon04-2026
High School Diploma -
Orangeville District Secondary School
Orangeville06-2016
Skills
- Exceptional customer service
- Food safety practices
- Hospitality service expertise
- Skilled communicator
- Training
- Quality control
- Strong work ethic
- Team collaboration
- Sales expertise
- Relationship management
Certification
- Serve it Right
- Serve it Best
Timeline
Server
The Yard & Flagon
05.2024 - Current
Server/Bartender
The Rook & Raven
09.2022 - 01.2023
Server
The Yard & Flagon
05.2022 - 09.2022
Server/Bartender
Field & Forge
05.2020 - 11.2020
Hospitality & Tourism Management - Hospitality Management
Saskatchewan Polytechnic
High School Diploma -
Orangeville District Secondary School