Melissa Poorman
Saskatoon
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Phlebotomist
Saskatchewan Health Authority
06.2021 - Current
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
Server Supervisor
Pink Cadillacs Diner
01.2018 - 06.2021
- Enhanced customer satisfaction by providing efficient and friendly service to guests.
- Assisted management in reducing food waste by closely monitoring inventory levels and expiration dates.
- Improved communication among staff members through regular team meetings and open discussion forums.
- Contributed to increased sales with upselling techniques, effective menu presentation, and knowledge of specials.
- Actively contributed ideas during weekly management meetings for menu updates and special events, resulting in increased customer interest and repeat business.
- Developed strong relationships with regular customers, leading to increased loyalty and word-of-mouth referrals.
- Trained servers on order management, food service quality and how to build rapport with guests.
Public Relations
Great Canadian Oil Change
01.2015 - 01.2017
- Resolved complaints to maintain customer satisfaction.
- Assisted during high telephone volumes and customer escalations.
- Developed familiarity with company services and promotions to accurately respond to customer inquiries.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Certificate - Phlebotomy
Saskatchewan Polytechnic
Saskatoon, SK05.2021
High School Diploma -
Saskatchewan Polytechnic
Saskatoon03.2017
Skills
- Data Entry
- Infection Control
- Patient Confidentiality
- Venipuncture
- Paperwork Processing
- Patient Support
- Specimen Labeling Procedures
Languages
English
Native or Bilingual
Certification
- CPR First Aid & AED, The Canadian Red Cross - 2020
- WHMIS, DANATEC Training - 2020
Timeline
Phlebotomist
Saskatchewan Health Authority
06.2021 - Current
Server Supervisor
Pink Cadillacs Diner
01.2018 - 06.2021
Public Relations
Great Canadian Oil Change
01.2015 - 01.2017
Certificate - Phlebotomy
Saskatchewan Polytechnic
High School Diploma -
Saskatchewan Polytechnic
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