ÖMER FARUK SAYIN
Economics
Bratislava,Slovakia
Summary
Analytical and detail-oriented finance professional with proven experience in customer service, foreign trade, and business management. Currently completing a Bachelor's in General Management at Comenius University. Skilled in financial accounting, reporting, balance sheet reconciliation, and process improvement. Strong problem-solving, communication, and stakeholder management abilities. Fluent in English and Turkish, beginner in German. Proficient in Microsoft Excel (Pivot Tables) and eager to contribute to General Ledger Accounting Services at Swiss Re.
Overview
7
7
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Representative
AT&T
08.2023 - 12.2023
- Delivered exceptional customer service by managing inbound inquiries, resolving technical and billing issues, and processing service updates.
- Maintained strong communication skills while meeting KPIs including response time, problem resolution, and retention.
- Collaborated with cross-functional teams to improve processes and enhance customer experience.
English Teacher
ELP Turkey / American Life Language School
Türkiye, Istanbul
12.2018 - 07.2023
- Delivered English language lessons to adults and young learners, with emphasis on business English and communication skills.
- Designed lesson plans, assessed progress, and adapted materials to student needs.
- Enhanced interpersonal, presentation, and project coordination skills.
Foreign Trade Manager
Pores Turkey
Türkiye, Istanbul
07.2016 - 09.2019
- Directed international trade operations including logistics, supplier coordination, and customer negotiations.
- Oversaw financial transactions, managed costs, and ensured compliance with local and international trade policies.
- Developed organizational, analytical, and problem-solving skills through cross-border operations management.
Education
BBA - Economics
Comenius University
Bratislava, BL09.2024
BBA - Business and Public Administration
Eskişehir Anadolu University
Eskisehir09.2011
Skills
- Accounting and reporting skills
- Balance Sheet Reconciliation
- General Ledger Processes
- Audit Support & Data Analysis
- Cross-Functional Team Collaboration
- Multilingual: English (Fluent), Turkish (Native), German (Beginner)
Customer service excellence
[Product or service] support
- Process Improvement & Problem Solving
- Customer Service & Stakeholder Communication
- Microsoft Office (Excel – Pivot Tables, Word, PowerPoint)
- SAP (basic knowledge)
Certification
CELTA – Cambridge University, England (2023)
Timeline
Customer Representative
AT&T
08.2023 - 12.2023
English Teacher
ELP Turkey / American Life Language School
12.2018 - 07.2023
Foreign Trade Manager
Pores Turkey
07.2016 - 09.2019
BBA - Economics
Comenius University
BBA - Business and Public Administration
Eskişehir Anadolu University
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