Mgr. Michaela Kocáková
Bratislava,Slovakia
Summary
Open-minded cybersecurity enthusiast who likes to learn and is seeking new opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Identity and Access Management Expert III
ING Hubs Slovakia
Bratislava
03.2023 - Current
- Support of IAM controls implementation in Wholesale Banking branches worldwide
- Implementing RBAC (Role Based Access Control) within One Identity tool
- Design and improvement of end-to-end IAM processes
- Communication with IT Support Squads, Asset Owners, IT Custodians and End Users
- Coordination and facilitation usage of One Identity
- Role/Rule management of One Identity and Quality Assurance
- Supporting processes of testing IAM Controls
- Participation on innovation and improvement processes
IT Service Engineer
Swiss Re
Bratislava
11.2021 - 02.2023
- System Access Operations Team IAM
- Access provisioning for about 180 applications for Swiss Re employees
- First level support for incidents related to access management problems
- Application quarterly reconciliations
- Support Audit and Compliance reviews
- Follow IT Security and Governance standards
- Tools: Jira, SailPoint IdentityIQ, ITSM, ESM, Confluence
IT Service Engineer
Swiss Re
Bratislava
11.2019 - 12.2021
- Access Product Operations Team IAM
- Creation and maintenance of orderable products (accesses) in the service catalog used for internal employees.
- Analysis business requirements and design of functional roles to standardise access rights
- Resolving requests, incidents and/or problems with responsible third level parties
- Designing ordering and compliance rules based on defined guidelines.
- Support Audit and Compliance reviews
- Follow IT Security and Governance standards
- Tools: Jira, SailPoint IdentityIQ, ITSM, ESM
Dispute Escalation Manager
AT&T Global Network Services
Bratislava
09.2018 - 10.2019
- Investigate and resolve billing inquires and billing disputes raised by internal/external customers
- Reviews of contracts and service guides
- Verifying assessment and processing adjustments
Billing Liason Manager
AT&T Global Network Services
Bratislava
06.2017 - 09.2018
- Resolving claims/requests
- Classification of the Billing issues
- Ensure the Billing requests are being raised with responsible Global Billing Resolution Centers
Business Development Assistant
Rokosan S.r.o
Sečovce
09.2014 - 06.2016
- Providing assistance during business negotiations with international partners
- Email correspondence with Business Development Specialist of the client company/organization
- Telephonic discussions withe the Business Development Specialists of the client company/organization
Education
Master's - Public Relation Ethics Business Protocol
International School of Management
Prešov, SlovakiaBachelor - Economic And Business Ethics
International School of Management
Prešov, SlovakiaSkills
- Identity management
- Access control
- Incident Management
- Agile methodology
- Flexible and adaptable
- SQL - Beginner
Certification
- Certified Identity and Access Manager (CIAM) 2024
- Lean IT Foundation 2023
- ITIL® Foundation Certificate in IT Service Management People Cert GR671204552MK 2020
Languages
English
Advanced (C1)
C1
German
Beginner
A1
Timeline
Identity and Access Management Expert III
ING Hubs Slovakia
03.2023 - Current
IT Service Engineer
Swiss Re
11.2021 - 02.2023
IT Service Engineer
Swiss Re
11.2019 - 12.2021
Dispute Escalation Manager
AT&T Global Network Services
09.2018 - 10.2019
Billing Liason Manager
AT&T Global Network Services
06.2017 - 09.2018
Business Development Assistant
Rokosan S.r.o
09.2014 - 06.2016
Master's - Public Relation Ethics Business Protocol
International School of Management
Bachelor - Economic And Business Ethics
International School of Management
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