Mgr. Rastislav Zebegnei
IT Manager
Dunajska Luzna
Summary
I am a seasoned project manager and team leader with a successful track record of delivering infrastructure projects across multiple locations. My expertise includes enabling the building of new delivery centers, setting up call center infrastructure for large teams, and leading teams of professionals across multiple countries.
One of my notable accomplishments was delivering infrastructure projects across three locations, where I utilized my strong project management skills to oversee the successful implementation of complex infrastructure projects. Another significant achievement was leading a team of 18 professionals across six countries, where I leveraged my exceptional leadership skills to effectively manage and motivate the team towards achieving our goals.
In addition, I have proven experience in enabling the building of new delivery centers, where I was responsible for overseeing the entire process, from planning to implementation. I also have experience in setting up call center infrastructure for large teams, which involved coordinating and managing multiple stakeholders to ensure seamless implementation and operations.
Overall, I am a results-driven professional with a strong focus on delivering high-quality infrastructure projects on time and within budget. I possess excellent communication and interpersonal skills, and I am confident in my ability to lead and motivate teams towards achieving success.
Overview
23
23
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technology Mobilization Lead
Accenture s.r.o
Bratislava
2010.01 - Current
- Support transformation of client technology as external Consultant in Citrix, VDI, SAP areas
- PM for Delivery of services by outsourcing partners (Infrastructure, Voice, Automation)
- Gathering business requirements, Creation of On/Off boarding procedures, Support model, Incidents flow and assignment
- On my current assignment for this FY22 I had a chance to work on many complex projects as:
- Tax prediction AI tool which has been integrated with S4, SAP PO/CPI, Event Mesh, Cooperation with internal Client technology teams, external suppliers (Accenture, IBM, Cap Gemini), UI PATH BOT deployment, Defining requirements for citrix environment setup & testing, creation of many new process in user access management, Support model creation, preparation of new templates in SNOW, Requirements definition for VDI deployment & setup & testing & support plan creation for many countries on client side.
- Provided professional services and support in a dynamic work environment.
Infrastructure Services Manager – Europe Lead
Delphi Slovensko s.r.o
Bratislava
2008.01 - 2009.01
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Participation on the Pre-Sales phases for new potential clients
- Gathering the Business demands and translate to “IT language”
- Preparation of Technology solutions (Network, Voice, Apps…) for new projects
- Management of implementation of new projects from an IT point of view (in quality, in budget, on time)
- People management – management of Team of 18 Account Managers (3 Team Leads) across 6 countries and 8 Delivery centers
- Global Training & Talent development Lead for entire Team
- Creation and definitions of project’s goals, tasks and subtask during implementation phase, time scheduling, task planning in coordination with IT department and deals
- Validation and controlling of budgets for projects during implementation and run period and reporting to management
- Development of good relationship with the deals and their management
- Coordination of IT activities in Business area
- Improve of processes in project specific areas
- Leading communication with internal and external clients and Deal leaders
- Risks analyze and elimination of risks in responsible area
- Conduction of reviews with deals as per defined frequency and development of Client relationship to manage their expectations
- Periodical initiation of Satisfaction surveys and preparation of action plans to increase the IT services levels
- Identification of opportunities for Cost Reduction and implement Cost Reduction Projects
- Monitoring of SLA’s and regular reporting to management
- Top 2 Projects overvie
- New client in new Delivery center
- Project Budget $400k (one time); $65k (monthly costs)
- Building budget $400k (one time)
- Network infrastructure $50k
- Server infrastructure $30k
- MPLS $39k
- Computers $122k
- Data room technology $83k
- Enablement of custom Call center
- Project budget 750k (one time); $40k (monthly costs)
- 145 Call center agents
- IVR integration with Oracle DB
- Interactive Selfservice IVRs
IT Business Services Manager
SK&CZ
Senica
2008.01 - 2009.12
- Managing of new business demands (Demand Management)
- Point of contact for production plants (clients) and IT Service managers
- Communication of IT changes to the clients and IT Service managers
- IT costs management (new service requests spent controlling)
- Cost savings activities
- Contact person for internal/external IT audits
- Work experience in worldwide company
Country lead
Delphi Slovensko s.r.o, SAP
Senica
2006.01 - 2008.01
- Job description: Implementaion of new SAP version in the local plant
- Contact person for central Project team and local management/key users
- Function management of key users
- Validation of new SAP procesees
- SAP Infrastructure implementation
IT Manager
Delphi Slovensko s.r.o
Senica
2005.01 - 2006.01
- Job description: Management IT operations of 24
- 7 JIT/JIS production plant
- IT budget management
- People management
- Management of external supliers (contracts)
- Internal Security policy management
- Contact person for internal/external IT audits
- Work experience in worldwide company
- English language usage on daily base, IT operations of 24
- 7 JIT/JIS production plant
- End users support
- Implementation of new demands
- Instalallations of WIN XP, LAN, PC peripheral devices
Senior Infrastructure Engineer
Delphi Slovensko s.r.o
2004.01 - 2005.01
IT Service Technician
K+K a.s
1999.01 - 2004.01
- Job description: PC, Printers, Servers installation and service
- Delivery and installation to the customers
Camera Technician
Exapro Slovakia s.r.o
Michalovce
1997.01 - 1998.01
- Service of cameras and copy machines
Education
Master - Human Resources Development
UJAK
Prague 2008.04 - 2010.04
Bachelor of Economics - Economy and Management
VSEMVS
Bratislava 2005.04 - 2008.04
High School Diploma -
SPSE
Michalovce 1992.04 - 1996.04
Skills
Relationship management
undefinedCertification
Microsoft Certified Azure Fundamentals (AZ-900)
Timeline
Microsoft Certified Azure Fundamentals (AZ-900)
2022-08
Amazon Connect (Business) (Digital)
2022-08
Technology Mobilization Lead
Accenture s.r.o
2010.01 - Current
Master - Human Resources Development
UJAK
2008.04 - 2010.04
IT Business Services Manager
SK&CZ
2008.01 - 2009.12
Infrastructure Services Manager – Europe Lead
Delphi Slovensko s.r.o
2008.01 - 2009.01
Country lead
Delphi Slovensko s.r.o, SAP
2006.01 - 2008.01
Bachelor of Economics - Economy and Management
VSEMVS
2005.04 - 2008.04
IT Manager
Delphi Slovensko s.r.o
2005.01 - 2006.01
Senior Infrastructure Engineer
Delphi Slovensko s.r.o
2004.01 - 2005.01
IT Service Technician
K+K a.s
1999.01 - 2004.01
Camera Technician
Exapro Slovakia s.r.o
1997.01 - 1998.01
High School Diploma -
SPSE
1992.04 - 1996.04
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