Michaela Imre
Manager Customer Excellence
Chorvatsky Grob
Summary
Experienced manager with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Strong in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for her drive, energy, can do attitude, collaborative approach and commitment to excellence.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Manager Customer Excellence
Henkel
04.2021 - Current
- Defined and steered strategic direction for KPI/SLA achievement, setting long-term performance objectives aligned with organizational priorities
- Ensured transparency through regular performance reviews with senior stakeholders and initiated corrective actions on systemic issues
- Oversaw governance and quality excellence across regions, including strategic implementation of the Quality framework and participation in audits
- Analyzed audit results and stakeholder feedback to define improvement roadmaps and influence global standards
- Led process optimization and transformation initiatives in collaboration with Customer Excellence leadership, sponsoring cross-functional projects with measurable impact
- Shaped talent strategy through succession planning, leadership pipeline development, and strategic workforce planning
- Designed optimal team structures and resource strategies, made strategic hiring decisions, and managed critical talent movements
- Fostered cross-regional and cross-functional collaboration, sponsoring initiatives that enhanced engagement, innovation, and team cohesion
- Represented the function in regional and global forums, influenced decision-making, led escalations, and ensured successful execution of strategic projects and process transfers
Team Manager Order to Cash
Henkel
06.2019 - 03.2021
- Defined strategy for KPI/SLA achievement and ensured regular communication of performance results with the team and business partners
- Managed team member absences and followed up on open operational topics
- Ensured fulfillment of the Quality framework, monitored reports and stakeholder feedback, defined improvement actions, and participated in audits
- Drove process optimization in collaboration with OTC managers to meet efficiency and cost-saving targets
- Assessed team performance and potential, conducted regular feedback discussions, defined development plans and targets, and ensured succession planning, recognition, and rewards
- Led recruitment activities including interviews, hiring, exits, team structure definition, and resource planning in alignment with HR policies
- Organized team meetings and follow-ups, promoted team spirit through activities, and actively contributed to cross-functional OTC projects
- Managed stakeholder relationships, participated in regional calls, resolved operational issues, supported process transfers, and coordinated business trips
Project Manager
Henkel
11.2019 - 02.2020
- Successfully managed to build the business case for process transfers from local Supply chain & operations organization to GBS+ by detailed project planning and analysis in alignment with organizational goals.
- Planned, designed, and scheduled phases for project.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
Team Lead Order to Cash
Henkel
10.2017 - 05.2019
- Coordinated and monitored KPI/SLA achievement and quality management, ensuring regular communication of performance results with the team and business partners
- Managed team member absences and ensured continuity of operations
- Contributed to the Quality framework by executing defined process controls, creating reports and analyses, and reviewing stakeholder feedback to define improvement actions
- Ensured team compliance with internal guidelines and corporate standards
- Reviewed processes to identify opportunities for standardization, harmonization, and improvement; actively drove implementation of continuous improvement and automation initiatives
- Assessed team performance and potential, conducted regular feedback discussions, defined development plans and targets, and ensured succession planning, recognition, and rewards
- Led recruitment activities including interviews, hiring, and employee exits in line with local HR policies
- Organized team meetings and follow-ups, promoted team spirit through activities, and supported OTC collaboration and projects
- Managed stakeholder relationships and ensured effective communication and cooperation
Deputy Team Lead Order to Cash
Henkel
03.2017 - 09.2017
- Supervised and guided junior staff, ensuring team compliance with internal guidelines and corporate standards
- Supported the Team Lead in developing performance plans and conducting feedback discussions with team members
- Assisted in recruitment processes including hiring, onboarding, and offboarding of employees
- Continuously reviewed and optimized processes to improve team efficiency and contribute to cost-saving initiatives within Customer Excellence
- Maintained regular contact with business partners in alignment with governance models
- Acted as an escalation point between the team/country and Team Lead, and substituted for the Team Lead during absences
- Performed operational tasks as part of daily responsibilities (approx. 40%)
Specialist Customer Master Data
Henkel
12.2015 - 02.2017
- Executed incoming requests from Front Office and other departments, using tools such as CCT, Outlook, Teams, and ACE, in alignment with process catalogue definitions, country-specific desktop procedures, and corporate standards
- Collaborated with stakeholders and supervisors to clarify requests and ensure smooth task execution, maintaining business continuity through established backup structures
- Identified potential risks in process execution and supported the implementation of process controls, contributing to the achievement of quality and KPI targets
- Participated in team meetings and operational calls, assisting with the preparation of reports, presentations, and other relevant materials
- Facilitated onboarding and knowledge transfer by delivering trainings and maintaining up-to-date process documentation
- Proposed process improvements and actively supported continuous improvement initiatives within the Customer Excellence team
- Contributed to cross-functional projects and initiatives including acquisitions, tool implementations, process optimization, and knowledge-sharing activities
Education
Master of Arts - Marketing Communication And Advertising
CONSTANTINE THE PHILOSOPHER UNIVERSITY
Nitra, Slovakia 04.2001 -
Bachelor of Arts - Mass Media And Communication With FR Language
CONSTANTINE THE PHILOSOPHER UNIVERSITY
Nitra, Slovakia 04.2001 -
Exchange Program (Erasmus) - Information And Communication Technology
Université Paul Verlaine
Metz, France 04.2001 -
High School Diploma -
Gymnazium Angely Merici
Trnava 04.2001 -
Skills
Team leadership
Operations management
Stakeholder management
Project management
Strategic planning
Decision-making
Timeline
Manager Customer Excellence
Henkel
04.2021 - Current
Project Manager
Henkel
11.2019 - 02.2020
Team Manager Order to Cash
Henkel
06.2019 - 03.2021
Team Lead Order to Cash
Henkel
10.2017 - 05.2019
Deputy Team Lead Order to Cash
Henkel
03.2017 - 09.2017
Specialist Customer Master Data
Henkel
12.2015 - 02.2017
Master of Arts - Marketing Communication And Advertising
CONSTANTINE THE PHILOSOPHER UNIVERSITY
04.2001 -
Bachelor of Arts - Mass Media And Communication With FR Language
CONSTANTINE THE PHILOSOPHER UNIVERSITY
04.2001 -
Exchange Program (Erasmus) - Information And Communication Technology
Université Paul Verlaine
04.2001 -
High School Diploma -
Gymnazium Angely Merici
04.2001 -