M.Emmerich Kohle
Saskatoon
Summary
Dynamic Store Manager with extensive experience at Starbucks, excelling in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and problem-solving. Skilled in inventory control and store merchandising, consistently fostering a positive work environment and mentoring staff for success.
Overview
10
10
years of professional experience
Work History
Store Manager
Starbucks
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Assistant Manager
Starbucks
08.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Store Manager
RW&CO
02.2015 - 05.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
Education
No Degree - Human Resources Management
Saskatchewan Polytechnic
Saskatoon, SK06-2027
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Training and mentoring
- Customer service management
- Team leadership
- Friendly and positive
- Store merchandising
- Recruitment and hiring
Timeline
Store Manager
Starbucks
08.2024 - Current
Assistant Manager
Starbucks
08.2023 - Current
Store Manager
RW&CO
02.2015 - 05.2023
No Degree - Human Resources Management
Saskatchewan Polytechnic
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