Michal Svoren

The aim of a chapter leader is to ensure:
• People Development: Mentoring and coaching to enhance skills, career growth, and professional development.
• Technical Excellence: Ensuring high standards in technical competence, knowledge sharing, and best
• Collaboration & Alignment: Facilitating collaboration within the chapter and across teams to align goals, methods, and quality.
• Culture & Engagement: Building a positive, inclusive culture that motivates and retains top talent.
• Strategic Vision: Driving innovation and continuous improvement aligned with organizational goals.
• Financial steering: consult with counterpart’s strategic decisions to make profitability

JAN2023 - present

ENGINEERING chapter: 22 high skilled profiles (engineers, consultants, architects) covering:

• Virtualization (VMware/FCI/OTC) & Hyperscalers (AWS/Azure)
• Storage (SAN, NAS & Veeam)
• Migration consultancy (end client migrations base on customer demands o DevOps provider for Austria region
• Specific Technical project leaders for end clients (HEINEKEN/KONE) o WIN, Linux and automation engineers (Ansible, bash scripting, powershell)

SEPT2024 - present

SYSTEMS MANAGEMENT chapter: 32 various level of engineers and architects as part of 7 squads covering:

- compute monitoring (key platforms as FCI, OTC, sovereign cloud, etc)

-Data analytics, Flexera and discovery tools

- Engineering and event management

- Boehringer Ingelheim customer specific solutions

MAY2025 - present

PORTFOLIO MANAGEMENT chapter: 27 mid-level management people

Executive OPMs, product managers assigned to customer specific areas to deliver E2E solutions towards end clients thru out key platforms

• Lead and support chapter leads within the local IT competence house, driving talent development, retention, and performance management.
• Align skills and resource management with global strategies to meet evolving business needs and future technology trends.
• Collaborate with leadership to develop and communicate short- and long-term organizational plans, including staffing and skill development roadmaps.
• Drive change management and promote an agile, feedback-driven culture supporting continuous learning and employee well-being.
• Oversee capacity planning, budget management, and operational governance to ensure effective resource allocation and financial discipline.
• Act as a key liaison with global functional teams to integrate people strategy into business goals within the IT domain

- leading a team of 20 high level technical profiles: senior engineers, consultants, technical project leaders

- taking care of appropriate balanced assignment for multiple international projects and acting as SQUAD leader for Migration Factory EU:

• customized migrations for end clients (PoC, implementation & post migration hypercare, E2E support)
• Special projects assignment for buildup of environment based on customer queries
• Technical project lead for customer accounts

- get team financial result in positive figures

- focus on motivation of people and setup development plan for future technologies and products:

• FCI platform
• MS Azure, AWS, Google cloud
• Migration & automation methods: platespin, vmware HCX, terraform, ansible, google migrate

Leading of international unit across Europe in Slovakia, Germany and Romania, including freelance contacts. Containing of highly skilled profiles as engineers, architects and Service chain OPMs.
- a wide range of technologies included (23): SharePoint, AD, Exchange, VMware, Windows, Linux, NetApp, Azure, AWS, Forti, F5, Skype, BlackBerry etc.
- coverage of own customer facing Service Desk

- organizing 4 party customer monthly reviews: Customer / Delivery / Service management / Account service management
- managerial steering of back-sourcing transition
- complete ITIL process excellence definition, commit to quality
- hands-on leading in formulating strategy with direct collaboration with end client and pre-sales
- managing operations, ensuring delivering sustainable growth with close collaboration of project management
- skilled in coordinating own team with direct touch with end clients and stakeholders for defining scope, gathering requirements, outlining deliverables and implementing projects and new improvements / technologies.

- main contact for sub-contractors, define and track processes and CSI
- consulting partner during new tenders and products

Leading 13 Linux administrators of 2nd and 3rd level delivering end solutions for over 250 end clients by operation of over 8000 virtual and physical servers in close contact with vendors such as SuSE, RedHat, Oracle, Cisco, VMware etc.

- motivate and develop people, first point of contact for international projects
- control finance and effectively coordinate assigned resources to meet financial targets
- deliver services/solutions to clients in agreed quality, control and improve operations, processes based on OLA/SLA (defined KPIs)
- operationally manage critical situations and maintain relationships with counterparts
- bring innovative ideas to streamline, speed-up and more attract operations towards clients. Driving continuous improvements of processes and services.
- representing role of Manager on duty, during which I am acting as de-escalation point for dedicated service chain of top customers and solving most critical issues with strong customer business impact

Leading 10 Windows administrators of 2nd and 3rd level delivering end solutions for over 100 end clients by operation of over 4000 servers in close contact with vendors such as Microsoft, TrendMicro etc.

There are pretty same responsibilities as described in Head of Virtual System Operation Linux team. (See above please)

Leading of team containing of 8 linux administrators and 3 Operational Managers, which is taking care of platform on virtualization layer in different locations in EU, Asia and USA. Remote operation is guaranteed in data centers on virtualization layer of vendors CISCO, DELL and Hewlett-Packard. Takes care for about 2000-2500 blades for more than 250 customers worldwide, management servers like Control nodes, storage management servers (ASM, DFM, perfstat, cobbler). Team creates base support of hardware for OPS teams running in various platforms and products. ‘Follow the sun’ concept is in use for running smooth operation for end clients. Team interconnects operations and automation engineering team.

Team, containing of 12 administrators, has been established by my personal idea to collect 1st and 2nd level tasks from department and perform it more effectively, faster by using scripts, merging job roles etc. Team is handling tasks from multiple platforms: Win, Linux, VMware but also handling HW calls, user management, various of OS updates, disaster recovery tests etc. The idea was also to get rid of most repeated and lower level tasks from more skilled 2nd level operation and therefore create space and motivate people in 2nd level to bring more innovative ideas for end clients.

- administrating of linux servers
- look after security audits on department range and report to higher management
- train and cover security reporting of siux and security on unit level
- get improved and report ITIL processes on team level
- deputizing head of team

- reception work, solve a range of needs and problems of guests
- planning and preparation of meetings, conferences, banquets and weddings, work in bar and restaurant

- Logistics control of incoming and outgoing packages. Solution of routing problems.

• Presenting and offering products and services towards clients
• Solving clients needs and problems
• Collaborated with upper management to implement continuous improvements and exceed team goals.

Leading 32 technical administrators, consultants and architects divided into 7 squads taking care of technologies: