Milan Mitro

Key Contributions:

Served as a key liaison between the client, third-party vendors, and IBM, ensuring seamless communication and resolution of client issues and requests. Actively facilitated issue resolution, balancing stakeholder interests while maintaining service excellence. Provided continuous support to clients, including during critical periods such as vacations, ensuring uninterrupted assistance. Additionally, contributed to project steering activities while enhancing German language proficiency to improve collaboration with stakeholders.

• Issue Resolution – Facilitated efficient problem-solving between clients and third-party vendors, ensuring smooth operations.
• Dedicated Client Support – Provided ongoing assistance, even during vacation periods, to maintain high service reliability.
• Project Steering – Assisted in guiding project activities, ensuring alignment with client needs and strategic goals.
• Language Skills Development – Improved German proficiency to enhance communication and collaboration with stakeholders.

Key Contributions:

Led the establishment of project governance, ensuring structured decision-making and accountability. Engaged with country leaders to identify and onboard top talent, aligning skills with client needs. Defined MVP requirements, coordinated execution, and facilitated cross-regional collaboration to drive project success.

• Designed and implemented a governance framework, streamlining project decision-making and accountability.
• Partnered with country leaders to identify and recruit skilled professionals, ensuring the right talent for project execution.
• Conducted resource interviews to validate expertise and fit, optimizing team efficiency.
• Defined and aligned MVP requirements with client expectations, ensuring a clear development roadmap.
• Led coordination of MVP preparation and execution, ensuring timely and successful delivery.
• Facilitated knowledge transfer through structured shadowing between US and EU teams, enhancing collaboration.
• Maintained proactive client engagement, ensuring alignment, risk mitigation, and seamless project progress.

Key Contributions:

Managed a team of over 20 professionals, strategically dividing them into two squads to enhance collaboration and efficiency. Led the Scrum team following Agile methodologies, facilitating key ceremonies such as Daily Stand-ups, Sprint Planning, and Retrospectives. Established clear guidelines for Poker Planning to improve the accuracy of story point estimations, ensuring effective sprint planning. Maintained continuous communication with stakeholders to align on roadmaps, priorities, and deliverables.

Played a critical role in transitioning to a garage model, consolidating multiple projects into a single streamlined structure. Supported the preparation of business processes and operational models to drive efficiency and alignment.

• Agile Leadership – Guided the Scrum team through Agile methodologies, fostering a culture of continuous improvement.
• Enhanced Communication – Strengthened collaboration within the team and with stakeholders, ensuring clarity in planning and execution.
• Garage Model Implementation – Led the transition to a new delivery model, consolidating multiple projects under one framework.
• Budget & Resource Management – Successfully managed team resources and budgets to optimize productivity and efficiency.
• Team Development & Growth – Supported team members in upskilling, career development, and promotions.
• Squad Leadership – Led and collaborated with squad leads, ensuring synergy between the two squads (~20 team members).

Key Contributions:

Led projects and operational activities related to upgrading existing operating systems for MAC, ensuring smooth execution and alignment with client objectives. Maintained proactive and structured communication with clients and key stakeholders—including management, developers, designers, and functional managers—to ensure that goals were met while adhering to all technical prerequisites. Conducted daily check-ins with technical teams to swiftly address operational issues and provided clients with clear, concise updates and explanations to maintain transparency and trust.

• Project Oversight – Managed projects and operations focused on upgrading MAC operating systems, ensuring seamless execution.
• Effective Stakeholder Communication – Optimized interactions with clients and stakeholders, leading to goal-oriented discussions with the right decision-makers instead of prolonged, unproductive meetings.
• Operational Monitoring – Conducted daily technical team check-ins to promptly resolve operational challenges.
• Client Transparency – Delivered regular updates and detailed explanations to clients, fostering trust and informed decision-making.

The project centered around client migrations in agreed-upon waves, involving the implementation of updated versions of client tools supported by IBM. A primary objective was to enhance proficiency in the German language, given that the project was conducted in German, emphasizing the use and familiarity with internal and client tools. Key responsibilities included tracking, verifying, and updating the finance plan, as well as preparing and verifying forecasts. Additionally, the role involved preparing necessary documentation, onboarding new resources, and providing active support for any requests from resources or management.

Contribution:

- Leading project migrations for the client in agreed waves, focusing on implementing updated versions of client tools supported by IBM

- Enhancing proficiency in the German language to facilitate project execution conducted in German.

- Tracking, verifying, and updating the finance plan, and preparing and verifying forecasts

- Creating necessary documentation, onboarding new resources, and providing active support for requests from resources or management

Led the implementation of critical actions agreed between IBM and the client to improve the client's environment and elevate service quality. Managed change processes, ensuring seamless coordination between technical and management teams across Network, Backup, and Storage domains. Additionally, played a key role in supporting the transition of business support operations from the USA to Poland, ensuring smooth knowledge transfer and operational continuity.

Key Responsibilities & Contributions:

• Successfully implemented agreed actions between IBM and the client, ensuring final approval.
• Managed communication between technical and management teams within IBM and Allianz, facilitating negotiations on non-claim-covered activities.
• Oversaw the transition of services from a third-party provider in North America to Poland.
• Supported activities to move business support operations from the USA to Poland.
• Prepared technical prerequisites for key resources, ensuring smooth operational readiness.
• Led negotiations with management to secure necessary approvals and support.
• Conducted Knowledge Transfer (KT) sessions and provided post-transition support to ensure operational continuity.

Led the migration of systems from the DCS2.5 to the DCS3 environment, overseeing all aspects of project planning and execution. Before contract signing, I was responsible for initial project planning, including stakeholder alignment, budget forecasting, and resource selection to ensure a successful project start. Once the contract was finalized, I managed multiple teams, coordinated with the client, and executed key migration phases, including data migration, application reconfiguration, testing, and user training. Additionally, I was responsible for planning and managing changes throughout the project lifecycle.

Key Responsibilities & Contributions:

• Led initial project planning before contract signing, aligning stakeholders, preparing budget forecasts, and selecting key resources.
• Continued planning and execution after contract signing, ensuring smooth project implementation and milestone achievement.
• Engaged in active communication with clients to define project scope and readiness.
• Planned and managed multiple teams, ensuring seamless coordination between technical teams and the customer.
• Designed and structured migration waves for a phased transition.
• Oversaw environment setup, data migration, application reconfiguration, testing, and user training.
• Managed and planned change processes to minimize disruptions and ensure alignment with business needs.

Led a project focused on assembling a high-performing developer team to implement automation use cases aimed at optimizing the environment and reducing FTE costs. Responsible for team formation, strategic planning, and execution of automation initiatives within TSSK, while advocating for global automation adoption across responsible units. Delivered automation tools to business units and end customers, ensuring measurable efficiency gains. Maintained direct collaboration with the CEO of the Slovak division, provided weekly reports to top management, and engaged with stakeholders across various industries to align automation strategies with business objectives.

Key Contributions:

• Established and led a developer team focused on automation within TSSK.
• Advocated for global automation initiatives to streamline processes.
• Delivered automation tools to business units, enhancing operational efficiency.
• Provided weekly executive reports to top management, ensuring transparency.
• Worked directly with the CEO of the Slovak division on automation strategies.
• Collaborated across multiple industry departments to drive innovation.

Led multiple short-term migration and system development projects for SBB and Valora, focusing on CMO to FMO transitions and Azure-integrated system tools. Responsibilities included strategic planning, resource management, and customer alignment to ensure successful execution. Managed budget forecasting, acceptance documentation, and stakeholder communication to streamline project deliverables. A key focus was coordinating migration waves, defining actions and responsibilities, and driving collaboration across teams.

Key Contributions:

• Led multiple migration and system development projects for SBB and Valora.
• Spearheaded CMO to FMO migration and Azure integration initiatives.
• Developed strategic project plans, ensuring alignment with customer needs.
• Managed budget forecasting and acceptance documentation for project approvals.
• Coordinated migration waves, aligning actions and responsibilities with all stakeholders.

Led the establishment of secure zones across two data centers for the European Council, ensuring end-to-end project execution in a non-standard environment. Managed the order-to-build chain, coordinating between T&T Project teams, architects, and designers to oversee planning, deployment, and final handover. Ensured seamless tracking and verification of solutions, monitored physical implementation, and facilitated the transition to operational teams.

Key Contributions:

• Led the implementation of secure zones across two European Council data centers.
• Managed the order-to-build chain, ensuring smooth execution in a non-standard environment.
• Coordinated between T&T Project teams, architects, and designers for streamlined execution.
• Monitored deployment, verifying solutions, and ensuring adherence to security requirements.
• Facilitated the final handover, overseeing the full process from ordering to operations transition.

Led the migration of an outdated ticketing system to a new provider’s platform, covering the APAC region (Japan, China, Malaysia, Singapore, and Hungary). Oversaw the customer-specific version of the application, ensuring seamless migration and deployment of monitoring tools. Worked closely with the planning and execution teams, actively identifying and mitigating risks. Successfully delivered the project, ensuring a smooth migration, hypercare phase, and final handover to operations.

Key Contributions:

• Led the migration of a legacy ticketing tool to a new platform across multiple APAC countries.
• Managed the customer-specific version of the application, ensuring seamless functionality.
• Oversaw the migration and deployment of monitoring tools.
• Actively participated in risk identification and mitigation, ensuring project stability.
• Successfully transitioned the system through a hypercare phase, leading to a smooth handover to operations.

Led the resolution of outstanding issues from a previous project, focusing on system upgrades, migrations, and deployments to new versions. Managed customer communication and planning, ensuring clear alignment on expectations and identifying additional scope for continuous improvement. Successfully closed open points, secured customer acceptance, and facilitated a smooth handover to operations.

Key Contributions:

• Led system upgrades and migrations, addressing unresolved issues from a previous project.
• Planned and coordinated with customers, ensuring alignment on expectations and scope.
• Identified opportunities for continuous improvement, enhancing system efficiency.
• Delivered successful resolutions, securing customer acceptance and smooth handover.

Led the construction of a new V-Cloud platform, ensuring alignment with the specified offer and technical solution. Oversaw network setup and platform development, while managing project integration and planning. Conducted kick-off meetings, risk assessments, and collaborative planning sessions with the customer to ensure seamless execution and governance compliance.

Key Contributions:

• Spearheaded the end-to-end construction of a new V-Cloud platform, ensuring technical and business alignment.
• Oversaw network setup and V-Cloud deployment for the client.
• Led project integration and planning, including risk assessment and kick-off meetings.
• Collaborated closely with the customer, ensuring governance and strategic alignment.