Miroslava Rak
Bratislava,BL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic, exceptional interpersonal skills and high level communication skills. Eager to contribute to a dynamic team and support organizational goals. Adept at working effectively unsupervised and quickly mastering new skills, also a great team player.
Delivers dynamic service and fosters positive relationships with guests and coworkers. High attention to detail. Service-oriented, possessing professional phone demeanor. Fluent in English, Slovak and Czech language.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lukas Rak Evolve Tennis Academy
Sydney, Australia
01.2020 - 01.2024
- Coordinated smooth flow of daily operations including scheduling shifts, attended to phone and email communication from customers.
Front Office/Front Desk Guest Service Agent
Travelodge Hotel Manly Warringah/Brookvale
Sydney , NSW
08.2014 - 09.2015
- Accommodate the requests and needs of all guests, greet and check in guests, make recommendations, advise and sell rooms and related services, check out and farewell guests, ensure a high level of service is maintained, respond to instructions of the Front Office Manager and Manager on duty. Money handling and back office duties.
Front Office/Front Desk Guest Service Agent
Four Points by Sheraton
Sydney
11.2013 - 03.2014
- Accommodate the requests and needs of all guests, greet and check in guests, make recommendations, advise and sell rooms and related services, check out and farewell guests, ensure a high level of service is maintained, respond to instructions of the Front Office Manager and Manager on duty. Money handling and back office duties.
Peugeot Lease Sales Agent/Advisor
Drive Away Holidays (DAH Holdings)
Sydney
05.2008 - 11.2013
- Maintain an up-to-date knowledge of products and services, ensure accuracy of reservations, amendments, and information, attend WTE meetings, assist managers when requested, provide accurate quotes for all products available, respond to client inquiries regarding reservations by providing efficient, helpful, professional, and courteous service, make reservations, amendments, quotes, and provide clients with assistance via phone and email, staff training.
- Wholesale travel company
Airline Tariff Distribution Agent
Austrian Airlines
Bratislava
04.2006 - 03.2008
- Working with reservation systems e.g
- Galileo, coding and amending fare structures and conditions for different countries and destinations, communicating with pricers and market specialists all over the world, attending meetings, working on short-term and long-term projects, maintaining up to date knowledge on products and services by attending trainings and market visits, staff training, solving problem reports, high responsibility job
Hostess
National Tennis Centre
Bratislava
01.2006 - 01.2007
- Greeting and seating of VIP clients, events coordinator at various events eg
- Tennis Davis cup, Miss Universe Slovakia, concerts
Human Resources Administration Support Specialist
Dell
Bratislava
01.2006 - 03.2006
- Client support via phone and emails, Working with company specific computer systems, updating and amending secure data, customer help desk for other European countries
Manager
Events Retail Store
Sydney
04.2004 - 08.2005
- Customer service, Stock ordering, Merchandising, Staff training, Banking, paperwork, responsibility for the store and staff, attending meetings regarding new products and plans for upcoming seasons, reporting to Area manager
Documentation Consultant
Drive Away Holidays
Sydney
04.2002 - 04.2004
- Working in a team while having individual targets, preparing travel documents for distribution to clients and agents, detailed checks of documents, communicating with agents, keeping up to date with new products
Assistant manager
Events Retail Store
Sydney
11.1999 - 04.2002
- Assisting manager when required, high level of customer service on daily basis, merchandising, building up clientele, reaching monthly targets, ensure neat presentation of the store
Education
Higher School Education TAFE -
01.2005
Higher School Certificate NSHS -
01.2000
School Certificate NSHS -
01.1998
Higher Education -
TAFE-College
Sydney, AustraliaSecondary Education NSHS -
Primary Education -
Skills
- MS Windows
- MS Office (Word, Excel)
- Galaxy Lightspeed
- Communicative
- Assertive
- Independent
- Meticulous
Certification
- 2011 Certificate IV in Business BSB40207, Sydney Australia
- 2007 SABRE Certificate of Achievement, Slovak Republic (Reservation system for airlines and travel agents)
- 2001 GALILEO Certificate, Sydney Australia (Reservation system for airlines and travel agents)
- 1998 Thomas Cook Travel Agent, Sydney Australia (Travel Consultant)
Personal Information
Date of Birth: 01/10/81
Languages
- English, fluent
- Slovak, fluent
- Czech, fluent
References
- Nigel Fletcher, Former front office hotel manager at Four Points by Sheraton, +61 438 882 128
- Jane Perrett, Former supervisor at Driveaway Holidays, currently at Best Western Hotels, +61 415 949 894
Hobbies and Interests
- Literature
- Music
- Culture
- Social events/activities
Timeline
Assistant Manager
Lukas Rak Evolve Tennis Academy
01.2020 - 01.2024
Front Office/Front Desk Guest Service Agent
Travelodge Hotel Manly Warringah/Brookvale
08.2014 - 09.2015
Front Office/Front Desk Guest Service Agent
Four Points by Sheraton
11.2013 - 03.2014
Peugeot Lease Sales Agent/Advisor
Drive Away Holidays (DAH Holdings)
05.2008 - 11.2013
Airline Tariff Distribution Agent
Austrian Airlines
04.2006 - 03.2008
Hostess
National Tennis Centre
01.2006 - 01.2007
Human Resources Administration Support Specialist
Dell
01.2006 - 03.2006
Manager
Events Retail Store
04.2004 - 08.2005
Documentation Consultant
Drive Away Holidays
04.2002 - 04.2004
Assistant manager
Events Retail Store
11.1999 - 04.2002
Higher School Education TAFE -
Higher School Certificate NSHS -
School Certificate NSHS -
Higher Education -
TAFE-College
Secondary Education NSHS -
Primary Education -
- 2011 Certificate IV in Business BSB40207, Sydney Australia
- 2007 SABRE Certificate of Achievement, Slovak Republic (Reservation system for airlines and travel agents)
- 2001 GALILEO Certificate, Sydney Australia (Reservation system for airlines and travel agents)
- 1998 Thomas Cook Travel Agent, Sydney Australia (Travel Consultant)
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